Senior Manager - Integrated & Remote Operation Centers 1

Hatch•Salt Lake City, UT

About The Position

Hatch is seeking a highly motivated and accomplished Integrated and Remote Operation Centers (IROC) Senior Manager to join its Digital team in the USA. The role is part of the Digital USA Delivery Team and reports to the Digital Principal Mining & Metals USA. The position leads and delivers IROC engagements, predominantly in the USA, helps develop the regional IROC capability, and collaborates with the Global IROC solution team on the strategy and development of IROC offerings. The Senior Manager provides IROC domain expertise through client engagement, project artefact development, deliverable review, and project-team coaching. The role builds regional expertise, cultivates internal relationships, promotes global offerings, and works with technical and delivery teams to ensure consistent approaches. It also tracks industry, competitor, and technology trends; supports market positioning and revenue growth; and establishes Hatch's market eminence through presentations, industry participation, and thought leadership. The role requires senior experience implementing or operating IROCs in mining, metals, or energy, and the ability to apply an integrated approach across people, process, technology, and facilities. North America travel to client or project sites is required as needed. Hatch describes its work environment as flexible and highlights long-term career development, collaboration on innovative projects, and working with colleagues globally while acting locally.

Requirements

5–8 years of management consulting or relevant industry and domain experience.
Senior-level experience in implementation or operation of IROCs in the mining, metals, or energy industries.
Deep knowledge of applying an integrated design approach across people, process, technology, and facilities to maximize client value.
Bachelor’s degree in Engineering, Finance, or Business, or an equivalent combination of education and professional experience.
Ability to articulate a vision for next-generation digitally enabled IROCs and their value proposition for clients.
Strong initiative and eagerness to break new ground and create opportunities for others.
Ability to facilitate team building, client relations, negotiation, decision-making, and creative problem-solving, and to influence positively.
Strong communication skills and the ability to interact professionally and considerately with clients to gain cooperation and respect.
Excellent verbal and written communication skills, including the ability to present concepts, ideas, and insights to project teams and clients.
Ability to solve complex functional or process issues across organizational boundaries and to liaise and negotiate.
Ability to undertake North America travel to client and project sites as required.
Comfort working in a complex, fast-paced, and rapidly changing environment.

Nice To Haves

MBA or equivalent postgraduate degree.
Recognition in the market as a thought leader driving industry trends related to integrated and remote operations.

Responsibilities

Lead and deliver IROC-related engagements, predominantly in the USA.
Provide domain expertise through client engagement, development of project artefacts, review of deliverables, and coaching project teams.
Co-develop the broader IROC capability in the region.
Coach and develop regional personnel to build local knowledge of IROC concepts and best practices.
Pursue, nurture, and leverage internal relationships critical to the practice's success, and promote the IROC offering.
Collaborate with the global IROC solution team to shape repeatable offerings relevant to the region.
Champion global IROC offerings in the region, providing feedback and continuous-improvement input based on client engagements.
Collaborate with technical and delivery teams to ensure consistency of approach.
Monitor industry, competitor, and technology trends and align services with market needs; consider alliances, investment opportunities, and acquisitions to improve market position and grow revenue.
Establish Hatch's market eminence through conference presentations, industry forums, white papers, and other thought leadership.
Travel to client and project sites in North America as required.