Remote Operation Center Specialist

Exol•Wilmington, MA

7d•$69,000 - $101,200

About The Position

Symbotic is seeking a ROC Operator to join its Remote Operations team within Customer Operations. The role remotely monitors the performance and availability of automated material handling systems, helps coordinate onsite troubleshooting, escalates issues to internal experts, and identifies opportunities to improve system performance. The Remote Operations team works from a centralized hub supporting monitoring, control, and optimization of site operations across the network, in partnership with onsite customer teams and cross-functional groups.

Requirements

At least 1 year of related experience or equivalent work experience.
Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or equivalent work experience.
Experience working in a computer, automation, warehousing, manufacturing, or similar operational environment.
Knowledge of automation, warehousing, and business processes, with the ability to learn new equipment and system relationships.
Ability to review system performance, recognize trends, troubleshoot issues, and use data to support problem solving.
Strong written and verbal English communication skills, attention to detail, and urgency.
Ability to multitask, work effectively across technical and operational teams, and work independently when required.
Valid driver's license and ability to drive and/or fly to client locations and company headquarters.

Responsibilities

Remotely monitor automation system performance and availability while maintaining active communication with onsite teams.
Support local control center operations by accelerating workflows and coordinating responses to escalated incidents.
Manage defined automation system use cases and determine appropriate actions to maintain uptime, performance, and availability.
Assess automated robotic vehicle failures, examine log files, document findings, and alert appropriate service personnel.
Troubleshoot software-related issues with off-site software engineers and onsite Symbotic and customer teams.
Develop standard operating procedures, documentation, and operating best practices to support continuous improvement and consistent ROC execution.
Partner with technology, operations, and onsite teams to identify root causes and improve automation system performance.