Operation Specialist Sr

PNC•Home Location-PA (PAH01), PA

2d•Remote

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. The Operations Specialist Sr is part of PNC’s Finance organization and is based in Pittsburgh, Pennsylvania, in a remote role. Remote work may be available only in select geographic locations and is subject to PNC approval. Approved employees must work from a quiet, secure, confidential home workspace; occasional in-office participation may be required based on business needs. The role monitors, calculates, and exchanges collateral related to derivatives and securities market exposure. It supports compliance with regulatory requirements and contractual agreements by managing margin calls, resolving disputes, and overseeing collateral movements. The specialist works with trading, risk management, valuations, operations, and external counterparties to mitigate counterparty credit risk, optimize collateral use, maintain accurate records, and support timely cash and securities settlement. The position executes complex transactions and processes of moderate to high risk and financial value using standard policies and procedures. It may cover specialized products or functional areas and serves as an escalation point for complex transactions. The specialist also reviews processes and recommends and implements improvements, advises customers and colleagues, supports risk mitigation, and trains and onboards new hires. PNC will not sponsor employment visas or participate in STEM OPT for this position.

Requirements

Bachelor’s degree; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Roles at this level typically require less than one year of professional experience and/or successful completion of a formal development program.
Demonstrate accuracy and attention to detail, effective communication, ability to manage multiple priorities, problem-solving, process management, knowledge of operational functions and products and services, and knowledge of standard operating procedures.
Demonstrate customer focus and the ability to assess and manage risks in support of PNC’s Enterprise Risk Management Framework.
No employment visa sponsorship or STEM OPT participation is available.

Nice To Haves

Accountability
Customer solutions
Ensuring compliance
Personal initiative
Process improvement
Results orientation
Risk mitigation strategies
Standard operating procedures (SOP)

Responsibilities

Monitor, calculate, and exchange collateral related to derivatives and securities market exposure.
Manage margin calls, resolve disputes, and oversee collateral movements in accordance with regulatory requirements and contractual agreements.
Work with trading, risk management, valuations, operations, and external counterparties to mitigate counterparty credit risk and optimize collateral utilization.
Maintain accurate records and support timely settlement of cash and securities.
Execute complex transactions and processes of moderate to high risk and financial value using standard policies and procedures.
Identify and address exceptions, escalate complex transactions, and partner with internal service partners to route calls, documents, and action items.
Interact with external customers to complete transactions and provide consultation and advice to internal and external customers.
Ensure materials and documentation are available to complete transactions.
Review transactions and related documents for completeness, accuracy, service-level conformance, and compliance with policies and procedures.
Participate in risk mitigation activities.
Review existing processes, recommend improvements, drive implementation, and serve as a subject matter resource for process improvement projects.
Train and onboard new hires.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plan
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service