Workforce Absence Sr Operation Manager

Sedgwick•Irving, TX

1d•$80,000 - $95,000

About The Position

The Workforce Absence Sr Operation Manager is responsible for the technical and operational functions of assigned offices, ensuring compliance with company standards and industry best practices and consistent delivery of quality services. The role oversees staffing and training needs, budget preparation, and profit and loss management, with direct responsibility for 25–49 colleagues. The position manages operations for assigned locations, establishes policies and procedures, develops business plans and performance objectives, monitors management reports, and assists with sales and client service coordination. It also administers personnel policies and supports colleague hiring, development, performance discussions, and motivation. The role may require travel.

Requirements

Ten years of claims management experience, or an equivalent combination of experience and education, including two years of supervisory experience.
Excellent oral and written communication skills, including presentation skills.
Computer literacy, including Microsoft Office products.
Leadership, management, and motivational skills.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Excellent negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
Licenses as required.

Nice To Haves

Bachelor's degree from an accredited college or university preferred.
Professional certifications appropriate to the line of business preferred.

Responsibilities

Manage overall operations for assigned locations and offices.
Establish policies and procedures that support compliance with best practices, claims management service standards, state regulations, and client service requirements.
Establish business plans, goals, and objectives for the partnership and assigned locations or offices.
Monitor management reports related to partnership and office performance.
Assist with coordinating sales and client service efforts.
Perform other duties as assigned and support the organization's quality programs.
Travel as required.
Administer company personnel policies and follow staffing standards and training recommendations.
Interview and hire colleagues, establish performance development plans, and conduct performance discussions.
Provide support, guidance, leadership, and motivation to promote maximum colleague performance.