Workforce Absence AVP Operations

Sedgwick•Chicago, IL

4d•$125,000 - $140,000•Hybrid

About The Position

The Workforce Absence AVP Operations is responsible for technical and operational functions across assigned offices, ensuring compliance with company standards, industry best practices, claims-management service standards, state regulations, and client requirements. The role oversees overall operations for all locations within an assigned area and has direct and/or indirect responsibility for 100–299 colleagues. It includes direct operational responsibility for an office in the location where the manager resides, as well as staffing, training, colleague development, career and succession planning, budget preparation, and profit-and-loss management. The position establishes business plans and performance goals for assigned offices, monitors management reports, and helps coordinate sales and client-service efforts. It administers personnel policies, supports hiring and performance management, and provides leadership and guidance to promote colleague performance. The role supports quality programs and travels as required. The work arrangement is hybrid, with candidates required to live near one of the listed centers of excellence.

Requirements

Ten years of claims-management experience, or an equivalent combination of education and experience.
Four years of supervisory experience.
Strong technical claims knowledge.
Excellent oral and written communication skills, including presentation skills.
Computer literacy, including Microsoft Office products.
Leadership, management, and motivational skills.
Analytical and interpretive skills.
Strong organizational skills.
Excellent interpersonal skills.
Excellent negotiation skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.
Ability to handle work-related stress, multiple priorities, and deadlines.
Ability to meet the role's mental, computer-keyboarding, travel, hearing, vision, and talking demands.

Nice To Haves

Bachelor's degree from an accredited college or university.
CPCU, ARM, AIM, and/or AIC certifications.

Responsibilities

Manage overall operations for all locations and offices within an assigned area.
Establish policies and procedures that ensure compliance with best practices, claims-management service standards, state regulations, and client service requirements.
Establish business plans, goals, and objectives for the assigned area and locations.
Monitor management reports related to area and office performance.
Assist with coordinating sales and client-service efforts.
Oversee staffing and training needs, colleague development, career planning, and succession planning.
Prepare budgets and manage profit and loss for assigned offices.
Administer company personnel policies and follow staffing standards and training recommendations.
Interview and hire colleagues, establish performance development plans, and conduct performance reviews.
Provide support, guidance, leadership, and motivation to promote maximum performance.
Support the organization's quality programs.
Travel as required.
Perform other duties as assigned.