AVP, Operations Support

First Command Financial Services, Inc.•Fort Worth, TX

4d•Hybrid

About The Position

The AVP, Operations Support leads critical bank operations functions, including ACH and wire transfer processing, deposit operations, and operational readiness activities. Reporting to the VP, Bank Operations, this leader ensures accurate, timely, and compliant execution of operational processes while maintaining a strong control environment and exceptional service delivery. The role advances operational excellence through risk management, process improvement, team development, and cross-functional partnership in support of the bank’s strategic objectives. The role leads teams responsible for ACH processing, wire processing, and deposit operations; oversees ACH, wire, and exception management processes; and leads year-end operational close activities. It monitors operational performance, key risk indicators, and service levels, and serves as the escalation point for complex operational issues, payment exceptions, and client-impacting events. The AVP also represents Operations during audits, examinations, and enterprise initiatives, and partners with business leaders, vendors, and support functions to improve operational capabilities and organizational readiness. The position requires the ability to supervise and motivate staff to deliver consistent, high-quality work, as well as professionalism, maturity, and sound judgment when resolving escalated operational, personnel, or client matters.

Requirements

BA/BS in a related field or equivalent professional experience.
10+ years of banking, payments, treasury operations, or financial services experience.
5+ years of bank leadership experience, preferably in payment or deposit operations functions.
Strong knowledge of ACH, wire transfer, and deposit operations processes.
Working knowledge of NACHA Rules, Federal Reserve operating requirements, and applicable banking regulations.
Demonstrated ability to lead operational teams, manage risk, and drive process improvement initiatives.
Strong analytical, problem-solving, organizational, and communication skills.
Experience managing audits, regulatory examinations, and operational controls.
Proficiency with banking operations platforms and Microsoft Office applications.
Ability to effectively supervise and motivate staff.
Professionalism, maturity, and sound judgment in addressing escalated operational, personnel, or client matters.

Nice To Haves

Accredited ACH Professional (AAP) certification is strongly preferred.
Relevant payments, operations, risk management, or compliance certifications are preferred.
Bank leadership experience in payment or deposit operations functions is preferred.

Responsibilities

Lead and develop teams responsible for ACH processing, wire processing, and deposit operations activities.
Identify and drive process improvements using automation and emerging technologies to enhance efficiency, strengthen controls, and reduce risk.
Foster a culture focused on accuracy, accountability, and operational excellence.
Ensure compliance with applicable regulations, operating rules, bank policies, and internal controls.
Oversee ACH, wire, and exception management processes to ensure timely and accurate execution.
Lead year-end operational close activities in collaboration with business departments to complete operational closing requirements accurately, on time, and in compliance.
Monitor operational performance, key risk indicators, and service levels to support data-driven decision-making and accountability.
Serve as the escalation point for complex operational issues, payment exceptions, and client-impacting events.
Represent Operations during audits, examinations, and enterprise initiatives, ensuring timely responses and effective issue resolution.
Partner with business leaders, vendors, and support functions to enhance operational capabilities and drive organizational readiness.
Supervise and motivate staff to ensure consistent delivery of high-quality standards.
Address and resolve escalated operational, personnel, or client matters in a timely and appropriate manner.