AVP - Operations - OH

Beacon Specialized Living•Columbus, OH

About The Position

The Assistant Vice President of Operations supports the leadership team in meeting budget and clinical effectiveness targets. The role partners with department leaders to oversee Operations, Clinical and Medical Services, Referral Management, Information Technology, and Facilities/Maintenance. The Assistant VP manages budgets and staffing hours, builds positive relationships with individuals, families, and employees, and works with regulatory and referral agencies. The position oversees marketing and occupancy, helps recruit and train Care Team Managers, promotes staff professionalism, and implements corrective actions and performance improvement. It coordinates move-ins, transfers, and discharges; reviews performance under BSLS contracts; evaluates service contractors; and develops systems for assessing suitability and placement. The Assistant VP monitors physician-directed meal plans, sanitation, meal quality, cleanliness, and individual satisfaction; ensures programs meet individuals’ needs; and maintains accurate, confidential records and documentation. The role also handles administrative duties, including month-end reporting, supports compliance responses, monitors operational measures such as occupancy and finances, and assists the Care Team Manager and Program Director in achieving five-diamond status. The position includes monthly visits to homes rated three diamonds or lower and documentation of improvement efforts. The Assistant VP is expected to follow company and regulatory requirements and BSLS’s Core Values, Mission Statement, and Corporate Philosophies.

Requirements

Bachelor’s degree in nursing, Behavioral Health, Business Administration, Social Work, or a related field.
Must be licensed in good standing if required by the State Licensing Authority.
Excellent communication skills and ability to communicate effectively with employees, individuals served, families, regulatory officials, state hospitals, and the general public.
Compassion for and desire to work with special populations with IDD and chronic illnesses.
Experience overseeing multiple communities or homes.
Experience with financial reporting and managing multiple budgets.
Ongoing approval by Federal, State, and local government entities to work at the position, as stated in the posting.

Nice To Haves

Master’s degree in a related field.
Five to ten years in an Adult Foster Care, nursing home administrator, or operations manager position.
Previous experience in behavioral health and human services-related environments.

Responsibilities

Ensure company goals are met, including budget and clinical effectiveness targets.
Apply and deploy BSLS policies, procedures, and care practices.
Assist the leadership team with budgets and clinical effectiveness targets.
Monitor staffing hours and overtime to help prevent staffing crises.
Address individuals’, families’, and employees’ needs, requests, concerns, and suggestions to maintain positive relationships.
Cooperate with BSLS, Department of Human Services staff, and other regulatory bodies during inspections, investigations, and inquiries.
Manage state and local relationships with regulatory and referral agencies.
Oversee marketing, prospective individual support, follow-up, and occupancy rates.
Facilitate interviewing, placement, and training of direct reports and Care Team Managers.
Develop and implement succession plans for direct reports and Care Team Manager positions.
Engage subordinates in problem-solving and achieving positive outcomes.
Promote staff professionalism, including appropriate uniform, badge, language, and appearance.
Implement fair and timely corrective actions, performance improvement, and training.
Assist the compliance department with responses, correspondence, and corrective action plans for investigations and inspections.
Coordinate individual move-ins, transfers, and discharges as needed.
Review individual performance under BSLS contracts.
Contract with and evaluate service contractors for needed services.
Develop systems for individual suitability and placement based on mental and physical conditions.
Monitor physician-directed meal plans, kitchen sanitation, meal quality, cleanliness, and individual satisfaction.
Ensure activities and programs address individuals’ social, emotional, mental, and physical needs.
Ensure individual and employee records are secure, confidential, current, and accurate.
Ensure work injury reports are entered accurately and promptly, entering them when needed.
Perform administrative duties, including month-end reports.
Ensure compliance with state and federal laws, regulations, and company rules.
Develop systems to monitor operations, including occupancy, income and expenses, inventories, satisfaction, and meetings.
Ensure timely, professional documentation and billing.
Adapt to changing needs and company strategy while completing assigned duties.
Adhere to BSLS Core Values, Mission Statement, and Corporate Philosophies.
Support the Care Team Manager and Program Director in achieving five-diamond status, including monthly visits to homes rated three diamonds or lower and documenting improvement efforts.