(USA) Senior Manager, Incubation & Onboarding

Walmart•San Bruno, CA

About The Position

The Senior Manager, Incubation & Onboarding leads cross-functional partnerships to support the successful onboarding and growth of key customers and sellers using Walmart’s logistics services. This player-coach role oversees complex onboarding from presales through completion, analyzes data to identify opportunities, and delivers solutions to technical and operational challenges. The role works with sellers when business needs require it to meet service-level agreements. The position develops and executes business plans, creates training and enablement resources to accelerate product adoption, and drives continuous improvement and operational excellence. It also mentors and develops associates, builds a high-performing and collaborative team, and upholds company values and ethical standards to support positive customer experiences.

Requirements

At least 5 years of experience in channel partnerships, business management, product marketing, omni-channel merchandising, or a related area.
Prior work experience in eCommerce.
Proven experience managing cross-functional partnerships and complex onboarding processes for large customers.
Strong analytical skills to interpret data, identify trends, and provide actionable recommendations.
Expertise in solving technical and operational challenges with innovative solutions.
Ability to develop and deliver training content and enablement resources to accelerate product adoption.
Demonstrated leadership in mentoring, coaching, and developing high-performing teams.
Excellent communication skills to engage stakeholders and drive collaboration.
Commitment to ethical standards, continuous improvement, and operational excellence.

Nice To Haves

Experience in channel partnerships, business management, product marketing, omni-channel merchandising, or a related area.

Responsibilities

Manage cross-functional partnerships to support the Incubation Account Management team.
Oversee onboarding for key customers from presales through completion and ensure smooth transitions.
Analyze data from multiple sources, identify trends, and recommend actionable solutions to vendors.
Develop and deliver training and enablement resources to accelerate product adoption.
Collaborate with stakeholders to resolve technical and operational challenges and drive continuous improvement.
Lead business plan execution by identifying needs, removing obstacles, and measuring performance.
Mentor and develop associates and foster a high-performing, collaborative team environment.
Work with sellers when business needs require it to meet service-level agreements.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Live Better U Walmart-paid education benefit program for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.