Senior GTM Onboarding Manager

ZoomInfo Technologies LLC•Bethesda, MD

7d•$100,000 - $115,000•Hybrid

About The Position

The Senior GTM Onboarding Manager is responsible for executing ZoomInfo’s customer onboarding strategy and accelerating customer adoption of its products and solutions. The role combines go-to-market expertise, solution development, and project management to help customers translate business objectives into actionable use cases and measurable outcomes. The manager partners with Customer Success, Customer Training, Customer Integrations, and Solutions Engineering to create and deliver onboarding plans covering goals, timelines, solution deployment, and resource coordination. This is a hybrid position, requiring work from an office at least three days per week. The listed office locations are Waltham, Massachusetts; Bethesda, Maryland; and Vancouver, Washington. The US base salary range is $100,000 to $115,000, plus annual bonus, equity, and benefits. Actual compensation depends on factors including work location, qualifications, skills, experience, and training.

Requirements

At least 8 years of experience in customer onboarding, customer success, go-to-market consulting, solutions implementation, and/or project management.
Strong understanding of B2B go-to-market strategies, including sales prospecting, pipeline generation, account prioritization, territory planning, marketing operations, and revenue workflows.
Ability to translate business challenges into actionable strategies, use cases, and technical solutions.
Ability to build, configure, and deploy solutions, working across strategic planning and tactical execution.
Strong project management skills, including managing complex implementations, coordinating cross-functional stakeholders, maintaining timelines, and delivering high-quality outcomes.
Ability to manage competing priorities, adapt to changing customer needs, and proactively address project risks and dependencies.
Strong analytical and problem-solving skills, including assessing customer requirements, identifying gaps, and recommending practical solutions.
Strong familiarity with Salesforce CRM and understanding of common go-to-market technology ecosystems, integrations, and workflows.
Collaborative, organized, and execution-oriented, with strong presentation and stakeholder management skills.
Ability to facilitate strategic customer conversations, communicate technical concepts to business audiences, and influence stakeholders at various levels.
Self-motivated and adaptable, and comfortable working in a fast-paced environment that values ownership, innovation, and continuous improvement.
Excellent relationship-building and verbal and written communication skills.

Nice To Haves

Experience developing, implementing, training, and/or supporting B2B SaaS solutions.
Previous experience with ZoomInfo and/or ZoomInfo certification is strongly preferred.

Responsibilities

Manage onboarding programs for a portfolio of customers, establishing goals, timelines, deliverables, and success metrics, and serving as a primary contact throughout onboarding and implementation.
Lead discovery conversations to understand customer go-to-market objectives, business challenges, workflows, and technology environments, then translate findings into onboarding strategies and prioritized use cases.
Develop and execute implementation strategies that align customer objectives with ZoomInfo products and capabilities and meet defined SLAs.
Help customers design, build, and deploy go-to-market solutions and workflows, translating business requirements into practical, scalable solutions.
Set expectations, define project milestones, manage dependencies and customer tasks, and provide regular onboarding updates.
Collaborate with Customer Success, Training, Integrations, and Solutions Engineering to deliver cohesive implementations that support adoption and measurable business value.
Manage multiple concurrent onboarding projects, balancing priorities, customer satisfaction, technical requirements, and timelines while identifying risks and removing obstacles.
Advise customers on go-to-market best practices and product capabilities to improve sales and marketing processes, operational efficiency, and business outcomes.
Prepare standardized handoff documentation for Customer Success and Account Management, including customer objectives, deployed use cases, milestones, wins, challenges, and growth opportunities.
Apply critical thinking and business acumen to solve customer challenges, improve onboarding processes, and accelerate customer value.