Senior Onboarding Manager, Ordering

PAR Technology

2d•$95,000 - $115,000•Remote

About The Position

PAR Technology Corporation is seeking a Senior Onboarding Manager, Ordering, to lead complex enterprise restaurant implementations and help customers migrate to and launch on PAR’s digital ordering platform. This is a senior individual contributor role responsible for owning implementations from kickoff through go-live, bringing structure to complex projects, and serving as a trusted advisor to customers and internal partners. The role may grow to include broader ownership of team practices, mentoring, and leadership as the function develops and business needs evolve. The position is remote in New York, Texas, Pennsylvania, Florida, North Carolina, Minnesota, Colorado, Georgia, or Illinois. It reports to the Director, Program Management.

Requirements

At least 3–5 years of experience in SaaS onboarding; adjacent experience in implementation, project management, technical consulting, or a closely related customer-facing function is also considered.
Technical fluency with SaaS platforms and integrations.
A track record of independently leading complex enterprise implementations and migrations, ideally for multi-location customers.
Strong project management skills, including scoping, timeline ownership, risk management, governance, and executive-level status communication.
Ability to structure ambiguous problems and drive them forward without waiting for every answer to be defined.
Excellent customer-facing communication skills and ability to translate complex technical challenges into clear, actionable recommendations.
Ability to balance competing customer needs, technical dependencies, internal priorities, and timelines.
A continuous-improvement mindset and willingness to identify process issues and help improve them.

Nice To Haves

Experience in the Quick Service Restaurant (QSR) technology industry, particularly with digital ordering, menu or catalog mapping, POS integrations, or first- and third-party ordering channels; candidates with this experience will be highly prioritized.
Experience with restaurant technology, restaurant operations, POS, delivery platforms, or franchise environments.

Responsibilities

Lead onboarding engagements, including enterprise implementations, from kickoff and technical discovery through scoping, menu build, integration testing, staged rollout, go-live, and hypercare.
Own project plans, timelines, dependencies, risks, governance, and stakeholder communication for implementations.
Serve as the primary onboarding partner for customers, guiding decisions and aligning teams around successful launches.
Lead complex digital menu and channel implementations, including menu configuration and validation across first-party ordering experiences and third-party marketplaces such as Uber Eats, DoorDash, and Grubhub.
Navigate POS integrations, menu and catalog mapping, channel parity, and other technical dependencies with customers and internal teams.
Partner with Product and Engineering, sharing implementation insights and anticipating product dependencies that could affect active implementations.
Identify onboarding gaps and opportunities and help develop repeatable playbooks, processes, documentation, and operating practices.
Use AI tools to improve project planning, analyze onboarding metrics and timelines, and streamline status reporting and documentation.
Act as a senior subject-matter resource and mentor for the ordering onboarding team, sharing knowledge and supporting complex implementations.
Help shape the growth of the Ordering onboarding function and take on increasing leadership and ownership opportunities as the team and business evolve.