Senior Manager, Digital Ordering

DoorDash USA•Los Angeles, CA

10h•$170,000 - $250,000

About The Position

The Senior Manager, Product Ops on DoorDash’s Digital Ordering team will drive growth across products and services in a fast-growing SaaS business focused on merchants’ first-party digital experiences. The role reports to the General Manager for Digital Ordering and Point of Sale within the DashOS organization. The position combines technical commerce expertise, merchant consulting, sales-process support, and team leadership. The manager will help merchants—particularly senior leaders such as CEOs, CTOs, and CMOs—understand how DoorDash’s Commerce Platform can fit their business, teams, and technology infrastructure. They will lead quality initiatives and growth experimentation that influence the product roadmap and increase merchants’ same-store sales through analysis, marketing, and iterative optimization. The role also involves developing and scaling the Digital Ordering business, building infrastructure and roadmaps for new growth opportunities, and partnering with merchants and internal teams to execute strategies. The manager will use data and qualitative insights to prioritize resources, improve processes, and deliver measurable outcomes while representing DoorDash with a customer-first mindset.

Requirements

8–10+ years of experience in solutions architecture, sales engineering, growth, product, product operations, strategy/business operations, or technical go-to-market roles; experience in a fast-paced, outcomes-focused environment is preferred.
Strong communication skills, including the ability to engage senior internal and external audiences and explain complex details clearly.
Ability to build rapport and credibility with cross-functional partners, especially technical and senior audiences.
Strong growth judgment, including distinguishing signal from noise and iteratively optimizing through feedback loops.
Strong ownership, initiative, and ability to solve ambiguous problems while motivating teammates.
Meticulous attention to detail and ability to anticipate issues and plan ahead.
Builder mindset, including experience creating structure and processes, resourcefulness, and ability to work with minimal oversight.
Willingness to handle both strategic and tactical work and to take on tasks at any level of detail.
Ability to move quickly and focus on achieving results.
Eagerness to learn evolving e-commerce and technology practices and to self-teach using technical documentation.

Nice To Haves

Commerce experience is strongly preferred.
Experience in a fast-paced environment focused on outcomes.

Responsibilities

Advise merchants on how the DoorDash Commerce Platform can fit their business, teams, and technology infrastructure, and contribute to winning new business.
Build expertise in DoorDash’s product suite and restaurant technology stacks, processes, and common challenges.
Lead a team focused on influencing the product roadmap and driving merchants’ same-store sales through quality initiatives and growth experimentation.
Work with merchants to iteratively optimize same-store sales through experimentation, analysis, marketing, and related efforts.
Prioritize resources toward the greatest opportunities and drive measurable growth results.
Oversee detailed execution, anticipate challenges, and implement strategies and scalable processes with internal and external partners.
Develop strategies for the immediate and long-term growth of the Digital Ordering business, using DoorDash technology to maximize impact for restaurant partners.
Establish and own business infrastructure, lead zero-to-one opportunities, create roadmaps for future growth, and own key outcomes.
Build partnerships with merchants and cross-functional teams including Product, Engineering, Account Management, Analytics, and Finance.
Use complex data and qualitative inputs to produce insights and recommendations, and apply experimentation to improve processes and outcomes.
Represent DoorDash with humility and a customer-first mindset; create playbooks and templates to structure ambiguous opportunities and communicate plans clearly.