(USA) Manager, Incubation & Onboarding

Walmart•Bellevue, WA

About The Position

The Manager, Incubation & Onboarding helps Marketplace sellers successfully adopt Walmart Fulfillment Services (WFS). The role manages a portfolio of sellers and provides proactive, personalized support as they progress through onboarding and toward their first successful inbound. It combines seller engagement, pipeline management, problem solving, and data-driven decision making. The manager identifies barriers to seller progress, develops solutions, and collaborates with cross-functional partners to improve the onboarding experience. The role also represents the seller’s perspective by identifying recurring pain points and turning those insights into opportunities for process and product improvements. The team works directly with sellers to understand their businesses, identify onboarding barriers, provide education, and connect sellers with appropriate solutions and resources. It manages seller pipelines and uses data to prioritize opportunities, measure adoption, and find ways to improve onboarding. The team partners with Product, Business Development, Marketing, Operations, and other functions to develop scalable solutions and drive measurable growth for WFS and Walmart Marketplace.

Requirements

At least 3 years of experience in channel partnerships, business management, product marketing, omni-channel merchandising, or a related area.
Prior work experience in eCommerce.
Proven experience managing customer relationships and marketplace operations, with a focus on performance metrics and strategic objectives.
Strong expertise in partner onboarding processes, including account setup, product integration, and technical support.
Demonstrated ability to lead cross-functional teams and collaborate effectively with internal and external stakeholders.
Proficiency in workflow and operations management, using key performance indicators to drive continuous improvement.
Excellent communication skills and commitment to ethical standards and integrity in business practices.
Experience mentoring and developing associates to build high-performing teams aligned with company values.
Knowledge of CRM systems, Salesforce, and agile methodologies to support efficient, process-driven development.

Nice To Haves

Experience in channel partnerships, business management, product marketing, omni-channel merchandising, or a related area.

Responsibilities

Manage a portfolio of sellers, proactively engaging and guiding them through key WFS onboarding milestones.
Educate sellers on WFS processes, tools, requirements, and best practices to help them launch and scale.
Manage the seller pipeline in Salesforce, maintaining accurate activity, funnel status, follow-ups, and seller outcomes.
Use data to prioritize high-opportunity sellers, track performance, and identify opportunities to improve conversion and funnel velocity.
Identify recurring seller pain points and translate seller feedback into actionable insights for Product and Operations.
Contribute to scalable processes, playbooks, automation, and resources that improve the WFS onboarding experience.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, with tuition, books, and fees paid for eligible programs, subject to eligibility requirements.
Performance-based bonus awards; additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.