(USA) Senior Manager, Incubation & Onboarding

Walmart•Bentonville, AR

5d•$90,000 - $234,000

About The Position

The Senior Manager, Incubation & Onboarding leads cross-functional partnerships to support successful onboarding and growth for key customers. This player-coach role has direct reports and includes managing complex onboarding processes, analyzing data to identify opportunities, and delivering solutions to technical and operational challenges. The role collaborates with stakeholders to drive continuous improvement, develop training resources, and execute strategic business plans. It also mentors team members and promotes company values, operational excellence, and positive customer experiences. The team guides new sellers through Walmart’s logistics services portfolio and manages their onboarding process. It executes business plans, improves processes, and supports sellers in meeting objectives through governance, coaching, and onboarding strategies. Collaboration, continuous improvement, effective communication, adaptability, and ethical standards are central to the team’s work. The position is based in Bentonville, Arkansas. The annual salary range is $90,000–$180,000 in Bentonville or $117,000–$234,000 in San Bruno, California. Additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

At least 5 years of experience in channel partnerships, business management, product marketing, omni-channel merchandising, or a related area.
Prior work experience in eCommerce.
Experience managing cross-functional partnerships and complex onboarding processes for large customers.
Strong analytical skills, including the ability to interpret data, identify trends, and provide actionable recommendations.
Ability to solve technical and operational challenges with innovative solutions.
Ability to develop and deliver training content and enablement resources to accelerate product adoption.
Demonstrated leadership in mentoring, coaching, and developing high-performing teams.
Excellent communication skills to engage stakeholders and drive collaboration.
Commitment to ethical standards, continuous improvement, and operational excellence.

Nice To Haves

Experience in channel partnerships, business management, product marketing, omni-channel merchandising, or a related area.

Responsibilities

Manage cross-functional partnerships to support the Incubation Account Management team.
Oversee onboarding for key customers from presales through completion, ensuring smooth transitions.
Analyze data from multiple sources to identify trends and recommend actionable solutions to vendors.
Develop and deliver training and enablement resources to accelerate product adoption.
Collaborate with stakeholders to resolve technical and operational challenges and drive continuous improvement.
Lead business plan execution by identifying needs, removing obstacles, and measuring performance.
Mentor and develop associates, fostering a high-performing, collaborative team environment.
Work directly with sellers when required by the business to meet service-level agreements.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave.
Family care leave.
Bereavement leave.
Jury duty leave.
Voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Live Better U: Walmart-paid education benefits, including tuition, books, and fees for eligible programs.
Performance-based bonus awards; additional compensation may include annual or quarterly performance bonuses and, for certain positions, stock.