Senior Manager, Field Effectiveness

Amgen • Deerfield, IL

8d • $131,252 - $177,576 • Hybrid

About The Position

Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Senior Manager, Field Effectiveness What you will do Let’s do this. Let’s change the world! In this vital role as the Senior Manager, Field Effectiveness, you will play a crucial part in coordinating and leading projects to ensure the field sales force operates at maximum efficiency. You will support the Director / Associate Director in implementing strategies and initiatives for a particular business unit that drive field effectiveness and ensure cohesive execution across the team. The US Field Excellence team provides guidance and support to the sales organization by optimizing the field experience through Field Effectiveness, Incentive Compensation, Field Operations, and Field Systems and Capabilities Transformation. Flexible Commuter role to the Deerfield, IL office. You will work on-site 2 to 3 days a week. This position reports to the Associate Director, Field Effectiveness and will be responsible for the following Rare Disease Business Unit: Assist in the integration and alignment of field effectiveness initiatives, ensuring seamless coordination and communication within the team and with cross-functional partners Implement decisions to increase the effectiveness of field forces through regular complex analysis, optimization of business processes, and the use of effective tools and techniques to manage SF Identify issues and opportunities related to sales fundamentals, and work with stakeholders to propose and align on SFE initiatives to build sales fundamentals and improve sales productivity within your business unit Manage and coordinate special projects and initiatives (e.g., Sales Force size & structure, launch readiness, Pilot test and learns) to drive field force productivity and efficiency Support the development and execution of field effectiveness strategies and programs, implementing tactical plans that enhance sales force performance Collaborate with US Analytics, Reporting, and other key stakeholders to develop robust sales force metrics and dashboards; regularly assess field performance metrics to identify areas for improvement Lead cohesion team meetings to ensure that all initiatives and changes are effectively managed across operations, IC, Reporting, and CRM teams Facilitate the execution and pull-through of field force projects by working closely with regional leadership (RSDs, RBMs), including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation Monitor industry trends and marketplace developments to stay ahead of the competition and adapt capabilities to changing business needs

Requirements

• Doctorate degree and 2 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR Master’s degree and 4 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR Bachelor’s degree and 6 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR Associate’s degree and 10 years sales analytics, field effectiveness, management consulting, and/or commercial operations experience OR High school diploma / GED and 12 years of sales analytics, field effectiveness, management consulting, and/or commercial operations experience

Nice To Haves

• 7+ years of experience in sales analytics, field effectiveness, or life sciences management consulting, and/or field sales within the pharmaceutical or biotechnology industry
• 2+ years of experience managing people and/or leading teams, projects, or programs
• Strategic Thinking: Ability to think creatively and with innovation to drive influence with sales leadership.
• Planning: Ability to translate business plans into objectives and align resourcing to achieve that plan.
• Critical Thinking: Strong analytical skills to diagnose business issues and adjust strategies, plans, and tactics to achieve business objectives.
• Program Management: Ability to lead cross-functional teams to identify, prioritize, and implement improvements to field operations processes.
• Collaboration: Ability to work effectively with stakeholders to ensure alignment and support for initiatives.
• Communication: Ability to clearly communicate the vision, goals, and progress of initiatives to stakeholders at all levels of the organization

Responsibilities

• Assist in the integration and alignment of field effectiveness initiatives, ensuring seamless coordination and communication within the team and with cross-functional partners
• Implement decisions to increase the effectiveness of field forces through regular complex analysis, optimization of business processes, and the use of effective tools and techniques to manage SF
• Identify issues and opportunities related to sales fundamentals, and work with stakeholders to propose and align on SFE initiatives to build sales fundamentals and improve sales productivity within your business unit
• Manage and coordinate special projects and initiatives (e.g., Sales Force size & structure, launch readiness, Pilot test and learns) to drive field force productivity and efficiency
• Support the development and execution of field effectiveness strategies and programs, implementing tactical plans that enhance sales force performance
• Collaborate with US Analytics, Reporting, and other key stakeholders to develop robust sales force metrics and dashboards; regularly assess field performance metrics to identify areas for improvement
• Lead cohesion team meetings to ensure that all initiatives and changes are effectively managed across operations, IC, Reporting, and CRM teams
• Facilitate the execution and pull-through of field force projects by working closely with regional leadership (RSDs, RBMs), including customer targeting, field reporting, field alerts/suggestions, omnichannel/digital, and field transformation
• Monitor industry trends and marketplace developments to stay ahead of the competition and adapt capabilities to changing business needs

Benefits

• A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree