Organizational Effectiveness Manager

Lighthouse Electric Co. • Canonsburg, PA

2d

About The Position

The Organizational Effectiveness Manager partners with leaders to improve efficiency through process improvement, project management, and change management initiatives. The role analyzes business processes, facilitates continuous improvement, and implements solutions that enhance operational efficiency and organizational effectiveness.

The manager serves as an internal consultant and leads Lean and continuous improvement work, including Kaizen events, process mapping, root-cause analysis, and future-state process design. They facilitate cross-functional teams, partner with Technology throughout the SDLC to define requirements and support process and solution design, and work with departments to strengthen standards and SOPs. The role also develops reusable improvement and change management tools, coaches and trains employees and leaders, and promotes continuous improvement, organizational learning, and standardization.

Periodic travel to company offices, job sites, training events, and meetings may be required, including occasional overnight travel. The position may involve office and active job-site work in varying indoor and outdoor conditions. Applicants must have a valid driver’s license with an acceptable record, be authorized to work in the United States, and pass pre-employment screening.

Requirements

• Two to five years of experience in organizational effectiveness, operational excellence, continuous improvement, project management, industrial engineering, business consulting, or a related field (the posting states “Two (5) to five (10) years”).
• Experience leading process improvement initiatives across multiple departments.
• Experience facilitating workshops, meetings, or improvement events with cross-functional teams.
• Experience analyzing business processes and implementing measurable improvements.
• Experience managing projects from initiation through completion.
• Strong experience interpreting data and translating findings into actionable business recommendations.
• Bachelor’s degree in Business Administration, Organizational Leadership, Engineering, Information Systems, Industrial Engineering, or a related discipline.
• Excellent communication, facilitation, and presentation skills, including the ability to simplify complex issues and lead productive discussions.
• Strong critical thinking and judgment, ability to navigate ambiguity, and adaptability as situations change.
• Strong influencing, negotiation, and conflict-resolution skills.
• Systems thinking and business acumen, including understanding how changes to people, processes, technology, data, and standards affect the broader organization.
• Working knowledge of business software, databases, data structures, and software development concepts, with technical aptitude to partner with Technology teams.
• Strong relationship-building skills and ability to establish credibility with employees, field teams, business leaders, and executives.
• Ability to independently manage competing priorities while maintaining organization, follow-through, and attention to detail.
• Proficiency with Microsoft Office, including Excel and PowerPoint.
• Valid driver’s license with an acceptable driving record.
• Authorization to work in the United States.
• Ability to pass pre-employment drug screening and background check.

Nice To Haves

• Experience within construction, engineering, manufacturing, or industrial industries.
• Experience supporting organizational transformation or business change initiatives.
• Experience with Lean methodologies and continuous improvement programs.
• Experience working in matrix organizations with multiple stakeholders.
• Consulting or internal consulting experience.
• Experience with Lucidchart, Waybook, Asana, or similar platforms.
• Project Management certification.

Responsibilities

• Serve as an internal consultant to leaders, identifying and leading opportunities to improve business processes, organizational effectiveness, and operational performance.
• Lead Lean and continuous improvement initiatives, including Kaizen events, process mapping, root-cause analysis, and future-state process design.
• Facilitate cross-functional teams to solve business challenges, reduce waste, improve consistency, and implement sustainable improvements.
• Partner with the Technology team throughout the SDLC to define business requirements, redesign processes, support solution development, and ensure technology enables intended business outcomes.
• Partner with departments to strengthen standards and SOPs, guide their progress and maturity, and ensure Waybook content is practical, standardized, and continuously improved.
• Develop and maintain standardized Lean and continuous improvement tools and change management templates for departments to use to identify, implement, and sustain improvements.
• Coach and train leaders and employees on Lean, continuous improvement, change management, leadership philosophies, and tools such as Working Genius.
• Promote a culture of continuous improvement, organizational learning, and standardization across the organization.
• Stay informed about emerging organizational effectiveness and operational excellence best practices.
• Perform related duties as assigned by the supervisor.
• Maintain compliance with company policies and procedures.

Benefits

• Company-paid medical, dental, and vision insurance.
• Short-term and long-term disability insurance.
• Life and AD&D insurance.
• 401(k) with 5% company match.
• Paid holidays.
• Paid time off.
• Annual performance reviews.
• Employee Stock Ownership Program; the company is 30% employee-owned through its ESOP.
• Opportunity to work on large-scale, high-profile projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager