Senior Manager, Epic Ambulatory & Specialties - Senior Manager, Product Services & Management
About The Position
The Senior Manager, Epic Ambulatory & Specialties manages, plans, and organizes department staff and activities. The role partners with internal stakeholders, vendors, and leadership to align and develop technology solutions, and oversees development and implementation of cost-effective systems that meet strategic, operational, and organizational needs. The manager also serves as project manager for large assignments supporting major initiatives, including business requirement gathering, business-to-technical specification documentation, test-plan development, and strategic deployment considerations. The position provides leadership to Product Services & Management team members, supervisors, and managers; develops goals aligned with the health system; manages staff and direct reports; and coordinates application and technology work with managers, analysts, developers, vendors, and other resources. It supports effective implementation, data quality, application maintenance, documentation, and continuous process improvement.
Requirements
- Bachelor's degree or equivalent combination of education and related experience.
- 6–10 years of relevant experience.
- 5–7 years of leadership or management experience.
Nice To Haves
- Epic Ambulatory certification is highly preferred.
- Experience leading multiple teams.
- Experience in resource development.
Responsibilities
- Lead Product Services & Management team members, supervisors, and managers by communicating and guiding them toward department objectives.
- Develop, communicate, and build consensus for goals aligned with the health system.
- Plan, organize, and manage staff and activities for an assigned technology area; select, develop, manage, and evaluate direct reports; and ensure timely performance appraisals.
- Collaborate with managers on the design, development, testing, and implementation of cost-effective technology systems and solutions.
- Gather and understand business requirements and ensure application requirements are accurately translated into proposals and functional specifications.
- Ensure data is accurately maintained and available in a clear, concise, useful, and timely format; initiate periodic audits and reviews as needed.
- Follow testing and implementation protocols and monitor deliverables to ensure deadlines are met.
- Collaborate with management to coordinate and implement assigned projects and initiatives, identify opportunities to improve and streamline processes, and report unresolved issues.
- Oversee assigned analysts and developers as they assess and prioritize health system support requests.
- Review internal and external resources, including Information Technology, consultants, health system vendors, and third-party administrators, with management to ensure appropriate coverage.
- Build and maintain interdepartmental, intradepartmental, and vendor relationships to optimize operations.
- Maintain a comprehensive understanding of assigned data and health system interconnects, including the effects of data modifications.
- Maintain department software, health system applications and data, and documentation to ensure quality standards are met.
- Perform related duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
