Senior Product Manager, Epic Optimization
About The Position
The Epic Product Manager applies a product-management mindset to the Epic platform, identifying business problems and scalable Epic-based solutions. The role shapes Epic strategy, standards, and adoption to support consistent, high-performing operations across clients. It is an internal individual-contributor position and a trusted, executive-facing partner to Operations, Epic Services, Product, Innovation, Data, and Partnership Success. The role reports directly to the VP, Epic Services. The position is remote, with travel of up to 10% and the ability to work onsite at client, temporary, or corporate office locations as business needs require. It is limited to individuals who reside and are authorized to work in the United States. The stated pay range is $101,600–$152,400, based on experience and geographic location.
Requirements
- Bachelor’s degree required.
- At least 7 years of Epic experience in healthcare operations or an IT environment.
- Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM.
- Deep Epic functional expertise.
- Strong executive-ready communication skills.
- Creative, solution-oriented problem-solving mindset.
- Must be inquisitive and open to innovation, including AI, to explore better processes and improve patient and client experiences.
- Must reside and be authorized to work within the United States.
- Must be willing and able to travel up to 10% and work onsite at client, temporary, or corporate office locations as business needs require.
Nice To Haves
- Experience in product management, solution design, or operational strategy.
Responsibilities
- Serve as an expert in Epic functionality, current capabilities, and future roadmap.
- Set strategy for Epic upgrades, enhancements, and feature adoption.
- Evaluate Epic functionality for applicability and value.
- Spend significant time with Operations to understand workflows, challenges, and successes.
- Translate business needs into Epic standards and adoption strategies.
- Lead discovery to understand underlying problems before defining solutions.
- Apply creative problem-solving and solution-oriented thinking.
- Form clear, prescriptive recommendations with rationale and tradeoffs.
- Lead requirements and scoping across Operations, Epic, Innovation, Product, and Data initiatives.
- Inform Epic Standard Operating Models based on functionality and best practices.
- Own the development and maintenance of Epic playbooks.
- Identify integration needs and opportunities, translating operational requirements into scalable Epic-aligned integration approaches, including third-party systems.
- Educate and partner across Epic Services on Epic standards and functionality.
- Partner with Partnership Success to support consistent messaging to clients.
- Participate in Epic RevCyclers and lead workgroups as needed.
Benefits
- Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
- Professional development and a professional certification relevant to the associate’s field.
- Tuition reimbursement.
- Quarterly and annual incentive programs for employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
