Analyst, Epic Optimization - Oversight Coordinator

Ensemble Health Partners • Work at Home - Ohio - Other, OH

1d • $68,500 - $103,000 • Remote

About The Position

The Epic Optimization Analyst – Oversight Coordinator serves as an organized, detail-oriented liaison among operational leaders, client IT teams, and Epic Services. The role coordinates and oversees Epic optimization initiatives from request through resolution, including managing project plans, timelines, priorities, and follow-up. The coordinator clarifies complex issues, identifies answers, asks relevant questions, and drives teams toward decisions and next steps while accounting for client needs and operational demands.

The position manages enhancement and maintenance request intake, facilitates cross-functional discussions, supports review and governance, submits approved requests to client ticketing systems, and follows up through resolution. It also maintains request and project documentation, coordinates status reporting across client and Ensemble systems, and collaborates with departments and leadership on operational improvements. The role educates revenue cycle leaders and clients on the Epic enhancement and intake process and maintains knowledge of Epic revenue cycle functionality, certifications, and release updates.

This is a remote position. The coordinator must be able and willing to travel periodically, up to 10%, and work onsite at client, temporary, or corporate office locations as business needs require. The position is limited to individuals residing and authorized to work in the United States. Compensation is $68,500–$103,000, based on experience and geographic location.

Requirements

• 1–2 years of job experience in Epic revenue cycle functions, in PB, HB, HIM, or Patient Access.
• Must pass the Certified Revenue Cycle Representative Examination offered through the Healthcare Financial Management Association within 6 months of hire, unless already certified.
• Excellent communication, facilitation, organization, and problem-solving skills.
• Detail-oriented and adaptable to change.
• Available and able to travel periodically, up to 10%, and work onsite at client, temporary, or corporate office locations as business needs require.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Four-year/bachelor’s degree.
• Extensive experience with Microsoft Excel, PowerPoint, Word, and Outlook.
• Working knowledge of hospital revenue cycle operations.
• Inquisitiveness and openness to innovation, including AI, to explore improved processes and reduce friction in patient and client experiences.

Responsibilities

• Manage intake of enhancement and maintenance requests, ensuring requests are complete and accurate before they proceed.
• Track requests from submission through resolution, including status and priority.
• Partner with operational leaders to clarify each request’s business need, scope, and expected outcome.
• Review requests during Epic Services review calls and between scheduled calls as needed.
• Obtain approval through cross-functional governance and communicate decisions to requestors.
• Collaborate with revenue cycle leadership and Epic Services to establish priorities.
• Facilitate calls with client IT, Epic Services technical specialists, and Ensemble Partnership Success teams.
• Schedule and facilitate additional discussions for complex topics, driving toward decisions and next steps.
• Document meeting outcomes, action items, and owners, and distribute them to participants.
• Submit approved requests with complete and accurate information to the client’s ticketing system.
• Follow up with clients to track requests through resolution and escalate delays or concerns to leadership.
• Ensure updates in the client’s ticketing system are reflected in Ensemble’s central ticketing system.
• Develop project plans and timelines for maintenance and project initiatives with revenue cycle leadership and IT.
• Track project and ticket progress, follow up on incomplete tasks, and escalate concerns to leadership.
• Produce high-quality materials for internal and external use.
• Prepare and update weekly and monthly status reports on requests, tickets, and projects using Microsoft tools, and ensure agreed timelines are met.
• Maintain detailed records of requests, decisions, and activities.
• Educate revenue cycle leaders and clients, including new leaders, on the Ensemble Epic enhancement and intake process.
• Maintain current knowledge of Epic revenue cycle functionality, certifications, and release updates.
• Share continuous-improvement ideas with leadership for Ensemble and its clients.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development and a professional certification relevant to the associate’s field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed