Epic Access Optimization Analyst I - Capacity Management

Cleveland Clinic

3d•Hybrid

About The Position

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world. As an Access Optimization Analyst I, you will support the Epic Cadence application, specifically Epic template build, testing for new implementations, and enhanced application requests. In this role, you will process change request tickets and routine maintenance requests while supporting the change request process for enterprise-wide Epic IT systems. You will coordinate with others to ensure small- to medium-sized requests are completed with available resources while following established standards to provide the best possible access process. You will also support the integration of new physician practices into front-end Epic systems. A caregiver in this role works remotely from 8:00 a.m. – 5:00 p.m. and is required to work onsite in Northeast Ohio three to four times per month. To be considered for this position, candidates must reside in Northeast Ohio.

Requirements

High School diploma/GED and two years of Epic system experience in an outpatient setting (preferably in an academic medical center) or two years supporting Epic applications that includes optimizing
OR Associate’s degree and one year of experience
Solid understanding of workflows in the ambulatory environment
High degree of self-motivation, versatility, and flexibility
Experience and comfort working at all levels of a health care organization
Strong analytical, presentation, and communication (both verbal and written) skills
Microsoft Office proficiency in Excel, Word, PowerPoint, & Visio
Demonstrated leadership, team, organizational, and problem-solving skills

Nice To Haves

Associate’s degree
Epic Cadence experience
Completion of Edit Template Training
Experience supporting ambulatory operations or access transformation initiatives
Exposure to process improvement methodologies such as Lean, Six Sigma, or project facilitation
Experience supporting multi-specialty provider practices

Responsibilities

Analyze, create and maintain SER Masterfile provider records to meet standards of Meaningful use.
Epic scheduling template build; creation, maintenance, and oversight.
Create change request tickets, ensure completeness of data and maintain current documentation.
Evaluate change request tickets against established operational and scheduling standards and in the context of patient access and care, provider practice criteria, Institute goals and enterprise-wide scheduling.
Monitor the change request ticket from submittal through testing, validation, and implementation.
Verify accuracy of questionnaire and/or decision tree flow after implemented change.
Assist with the analysis and building of visit types, panels, provider and resource pools.
Provide input for updating existing Epic workflows or capturing data for new Epic workflows.
Provide end-user support, demonstrations of the Epic system, and other duties pertinent to onboarding and education.
Establish credibility at all levels within the department and promote a problem-solving partnership with colleagues.
Model outstanding customer service behavior, including timely and effective follow-up with customers.
Support physician practice integration into front-end Epic systems including discovery.
Build relationships internally with the Institute stakeholders and externally with the Epic ITD team to ensure updates are applied and rolled out successfully.
Other duties as assigned.