Epic Orders Analyst

Tower Health • Wyomissing, PA

14h • Remote

About The Position

The Epic Orders Analyst implements, develops, tests, deploys, evaluates, and maintains Epic Orders and related third-party systems. The role analyzes end-user workflows and operational processes, configures systems to improve processes and efficiency and promote patient safety, and troubleshoots integration and mapping issues. The analyst develops and participates in testing application builds and integrated solutions, including writing test scripts, and provides on-call support based on application needs.

The analyst works closely with Senior Analysts, technical IT staff, customers, colleagues, and end users to implement, upgrade, and support software systems. The position requires clear, audience-appropriate communication, collaboration, and knowledge sharing. The analyst develops in-depth knowledge of the supported Epic application, general knowledge of other supported applications, and a detailed understanding of how Epic modules integrate. The position is primarily remote, with a preference for candidates residing in Eastern or Central time zones.

Requirements

• Epic Orders build experience.
• Epic Orders certification or accreditation.
• Excellent communication skills and a customer-service-oriented approach.
• Ability to collaborate with IT staff and end users.
• Basic understanding of the Windows environment and eagerness to learn, support, and troubleshoot supporting technologies.
• Proven critical-thinking skills, follow-through, and attention to detail.

Nice To Haves

• Bachelor’s degree; a combination of relevant education and experience may be considered in lieu of a degree.

Responsibilities

• Investigate operational processes and analyze end-user workflows.
• Develop, test, deploy, evaluate, configure, and maintain interface solutions and systems for sustainable processes, improved efficiency, and patient safety.
• Troubleshoot and resolve integration and mapping issues using a methodical approach.
• Develop application and integrated test scripts and participate in thorough testing of builds.
• Provide on-call support based on application needs.
• Work with Senior Analysts and technical IT staff to implement, upgrade, and support software systems.
• Build partnerships with customers and colleagues; communicate information appropriately to colleagues and end users; collaborate and share knowledge with the team.
• Develop in-depth knowledge of the supported Epic application, general knowledge of other supported applications, and a detailed understanding of integration between Epic modules.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed