Applications Analyst 2 - Epic Bugsy / Orders

University of Washington•Seattle, WA

19h•Remote

About The Position

UW Medicine IT Services is seeking an Applications Analyst 2 to support Epic Bugsy and Orders applications across UW Medicine. UW Medicine IT Services supports the infrastructure and applications used throughout UW Medicine and implements new services and applications that advance its mission. This is a 100% remote, regular position at 100% FTE (40 hours per week), on a day shift. Core hours are 8:00 a.m. to 5:00 p.m. Pacific Time, Monday through Friday, with required participation in the team on-call schedule. The analyst troubleshoots application issues, works with users to resolve questions and problems, maintains issue tracking, and provides status updates to stakeholders. The role also works with customers to understand system needs and identify improvements, tests application and system changes, develops or supports test plans, produces reports, and supports training and education programs. The position requires Epic Bugsy and Epic Orders certifications, along with a relevant bachelor's degree or an equivalent combination of education and experience. Applicants must have at least two years of relevant experience, including EHR application maintenance and support, customer-focused collaboration, and clinical information systems or healthcare application configuration and implementation. The stated annual pay range is $97,020 to $120,804. The posting highlights 15 vacation days in the first year, 12 sick days, one personal holiday, 11 paid holidays, and a 403(b) match that is 100% immediately vested.

Requirements

Bachelor's degree in Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or a related field, or an equivalent combination of education and experience.
Epic Bugsy Certification is required.
Epic Orders Certification is required.
At least two years of experience, including at least one year providing EHR systems application maintenance and support.
Demonstrated customer-oriented mindset and experience building relationships, setting expectations, and collaborating across groups to deliver high-quality service.
At least one year of experience with application or system configuration and implementation of clinical information systems and/or healthcare applications.

Responsibilities

Analyze and troubleshoot application issues to meet established service-level agreements, providing diagnostic assistance and resolution or problem direction to user groups.
Maintain internal and vendor issue tracking in accordance with applicable policies and guidelines.
Provide proactive status updates to management, customers, and stakeholders.
Meet with customers to identify and analyze system requirements for continuous improvement, set expectations, and escalate issues as needed.
Build and maintain positive relationships with constituents and understand their objectives and requirements.
Prioritize tasks with guidance from a designated lead, supervisor, or project manager.
Track task status and work with leads, project managers, or supervisors when tasks vary from initial resource estimates.
Test scenarios and system changes to quality standards at the component or feature level; assist with test plans and execute, track, and report application and system testing results.
Evaluate and implement management requests for information to generate reporting requirements.
Support training and education programs in accordance with the training system services-level agreement.