Applications Analyst 2 - Epic Bugsy / Orders

University of Washington Medical Center•Seattle, WA

1d•$97,020 - $120,804•Remote

About The Position

UW Medicine IT Services has an outstanding job opportunity for an Applications Analyst 2 – Epic Bugsy / Orders. This is a 100% remote opportunity. The role involves performing analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction. The analyst will maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines. They will provide proactive status updates to management, customers, and stakeholders, and meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed. Developing and retaining strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements is key. The role requires prioritizing tasks with guidance from a designated lead, supervisor, or project manager, and tracking detailed status of tasks, working with leads, project managers, and/or supervisor should tasks vary from initial resource estimates. Testing all scenarios conforming to quality standards at the component/feature level, including testing system changes and assisting with development of test plans for usability, performance, and adherence to standards, and executing, tracking, and reporting detailed results of application and system testing are also core responsibilities. The analyst will evaluate and implement management requests for information to generate reporting requirements and support the training and education program as per the training system service level agreement.

Requirements

Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
Epic Bugsy Certification is REQUIRED
Epic Orders Certification is REQUIRED
2+ years’ experience must include the following:
1+ years providing EHR systems application maintenance/support
Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service.
1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)

Responsibilities

Perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction.
Maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines.
Provide proactive status updates to management, customers, and stakeholders.
Meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed.
Develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements.
Prioritize tasks with guidance from designated lead, supervisor, or project manager.
Track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates.
Test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing.
Evaluate and implement management requests for information to generate reporting requirements.
Support training and education program as per training system services level agreement.