Access Optimization Analyst III - Epic Cadence

Cleveland Clinic • Weston, FL

20h • Remote

About The Position

The Access Optimization Analyst III serves as an advocate for access projects across Cleveland Clinic, identifying barriers to operational excellence and coordinating and implementing change requests to enterprise-wide Epic systems. The role supports the access process and integrates new physician practices into front-end Epic systems. The analyst manages projects through discovery, design, testing, implementation, and optimization, while assessing operational workflow impacts and ensuring system changes meet Institute design and enterprise standards.

This role is the technical subject matter expert for Epic Cadence scheduling design and access-related workflows. It develops, maintains, and optimizes scheduling solutions that support patient access, provider scheduling, and operational goals. The analyst partners with operational, Access Transformation, and ITD technical teams to standardize workflows, provide functional guidance, and align scheduling enhancements with organizational objectives.

The position is remote across the United States, with a Monday–Friday schedule of 8:00 a.m. to 5:00 p.m. and travel up to 5% of the time.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration, or a related field and four years of Epic system experience in an outpatient setting; experience in an academic medical center is preferred; OR four years of experience supporting Epic applications that includes optimizing; OR a high school diploma/GED and eight years of experience in IT or a related field; OR an associate’s degree and six years of experience in IT or a related field.
• Epic Cadence certification at proficiency level.
• Solid understanding of workflows in the ambulatory environment.
• Ability to lead, motivate, influence, probe, analyze, synthesize, and articulate complex subject matter.
• Demonstrated progressive experience and proven success leading and motivating peers.
• Experience and comfort working at all levels of a healthcare organization.
• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment.
• Ability to communicate and exchange accurate information.
• Follow Standard Precautions and use personal protective equipment as required.
• Comply with Cleveland Clinic’s influenza prevention program, including annual vaccination or an approved exemption.
• Employment offers are followed by testing for controlled substances.

Nice To Haves

• Strong Epic Cadence build and workflow design experience.
• Thorough understanding of patient access, provider scheduling, and ambulatory operations.
• Experience with decision trees, Epic Masterfiles (SER, DEP, PRC, PLS, SGRS, BLKS, etc.), work queues, Fast Pass, and patient self-scheduling.
• Ability to translate operational requirements into technical solutions.
• Strong analytical, problem-solving, and workflow optimization skills.
• Experience in an academic medical center outpatient setting.

Responsibilities

• Plan Epic access projects, obtain customer input, and project resource requirements.
• Manage physician practice integration into front-end Epic systems through discovery, design, testing, implementation, and optimization.
• Analyze operational workflow impacts, assess the viability of requests, and ensure changes conform to Institute design.
• Lead internal communication to support standardized Epic design and build and continuous access improvement.
• Maintain the service relationship between IT and its direct application customers.
• Lead change requests and analyze their potential impacts.
• Verify Institute gatekeeper change approval and validate requested changes in production.
• Verify the accuracy of questionnaire and/or decision-tree flows after changes are implemented.
• Lead Epic testing and validation efforts.
• Prioritize requests based on urgency, time requirements, project constraints, user efficiency, and training needs.
• Recommend best practices and proactively seek new system functionality and technology.
• Manage the complete project cycle from identification through implementation.
• Analyze workflow processes and recommend ways to reduce steps and improve efficiency using technology.
• Plan, schedule, and manage multiple projects.
• Serve as the technical subject matter expert for Epic Cadence scheduling design and access-related workflows.
• Develop, maintain, and optimize scheduling solutions supporting patient access, provider scheduling, and operational goals.
• Partner with operational, Access Transformation, and ITD technical teams to standardize workflows and provide functional guidance.
• Implement enhancements that align scheduling solutions with enterprise standards, best practices, and organizational objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior