Access Optimization Analyst

Ardent Health•Albuquerque, NM

About The Position

Join our team as a day-shift, full-time, Provider Access & Referrals Access Optimization Analyst. Thrive in a People-First Environment and Make Healthcare Better. Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Ardent Health is a leading provider of healthcare in growing mid-sized urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Requirements

Associate degree in a related field or equivalent experience.
Minimum of 2 years of experience working in a health care clinic setting.

Nice To Haves

Bachelor's degree.
Proficient in the use of Epic Cadence and Ambulatory Modules (InBasket), Microsoft Office (Visio, Word, Excel, Outlook, and PowerPoint)
Decision-making ability that shows good judgment and understanding of the big picture.
Ability to engage a cross-functional team towards the desired outcome.
Excellent written and verbal communication skills.
Leadership, problem-solving, and analytical skills.
Time management skills and self-discipline.
Ability to train and present information to end users.

Responsibilities

Reporting to the Process Improvement Manager, the Access Optimization Analyst reviews, analyzes, and evaluates information related to Access Optimization.
The position includes maintenance and auditing of providers' templates, schedules, scheduling instructions, message management, and TNAA Dashboard.
Participation in process improvement initiatives by providing innovative ideas and solutions.
Partners with clinic managers and staff throughout the organization to ensure optimal patient access, provider schedule utilization, and message routing accuracy.
Trains new Managers, Supervisors, and Lead CSC on Access Optimization initiatives.