Senior Manager, Digital Fulfillment (Dropship)

Lowe's Home Centers•Mooresville, NC

5d•Onsite

About The Position

The Senior Manager, Digital Fulfillment (Dropship) has single-threaded ownership of customer engagement for Dropship and leads complex, strategic initiatives spanning multiple work streams and functional groups. The role manages work streams end-to-end, from strategy and planning through development, execution, and implementation, and has people leadership responsibility for junior associates. It contributes to improvements in digital sales and conversion and customer lifetime value. Working with cross-functional partners, the role designs medium- and long-term strategies to grow customer engagement and sales on Lowes.com. It leads the strategic vision and execution of digital business initiatives, advises business teams as a subject matter expert, and communicates insights and recommendations to senior leaders, including Vice Presidents. The position is based at Lowe’s headquarters in Mooresville, North Carolina.

Requirements

Bachelor’s degree in Business Administration, Marketing, Operations, Computer Science, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
8 years of relevant experience.
4 years of leadership experience with direct or indirect report responsibility and management of 1–2 cross-functional teams or resources.

Nice To Haves

Master’s degree in Business Administration, Marketing, Operations, Computer Science, or a related field.
4 years of managing an online commerce/retail merchandising business segment or business operations.

Responsibilities

Design medium- and long-term strategies to grow customer engagement and sales on Lowes.com in partnership with cross-functional teams.
Serve as a subject matter expert supporting cross-functional business team needs.
Influence senior-leader decisions, including at the Vice President level, through effective communication, insights, recommendations, and strategic direction.
Implement processes for developing go-to-market strategies based on broad strategic direction.
Lead the strategic vision and execution of digital business initiatives that drive revenue and increase market share.
Develop ways of working to implement and analyze digital commerce opportunities, improve business functionality, and exceed customer expectations.
Lead a team that analyzes data sources such as sales, customer feedback, conversion, and LTR to identify optimization opportunities, develop hypotheses, and define business value that drives improvement.
Cultivate influential relationships with diverse stakeholders on digital commerce initiatives.
Communicate changes and improvements related to initiatives, capabilities, and features so business teams are informed.
Teach business leaders, peers, and working teams about digital commerce components and their importance.
Lead a global team of 6–7 direct reports by hiring talent, setting goals and expectations, providing feedback and development opportunities, and managing performance.
Identify formal and informal training opportunities to develop individual and team technical skills.
Build, update, and refresh processes and scorecards as business needs evolve.
Identify resource requirements from functional teams, including Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.