Dropship Account Manager

American Exchange Group•New York, NY

9d•$65,000 - $75,000•Hybrid

About The Position

American Exchange Group is seeking a Dropship Account Manager to own the day-to-day business and growth strategy for an assigned portfolio of footwear brands and retail partner accounts. The role is accountable for sales, profitability, assortment productivity, and account performance. Brand and account assignments may change with business needs. The Account Manager serves as a primary point of contact for assigned retailer relationships, develops account plans, and uses sales and inventory insights to drive profitable growth. The role works across merchandising, planning, marketing, technology, supply chain, wholesale, and direct-to-consumer teams, leading account priorities from opportunity identification through execution and follow-up. The position is based in New York City and is on-site with four days in the office under a hybrid arrangement. It reports to the Dropship Team Manager.

Requirements

3–5 years of relevant sales and account management experience in wholesale, e-commerce, or retail, with direct ownership of customer relationships and sales results.
Demonstrated ability to grow accounts, identify commercial opportunities, and deliver against sales and profitability goals.
Experience managing retailer partner accounts and using third-party retail platforms or vendor portals.
Strong analytical skills, including Excel proficiency and the ability to translate sales, margin, and inventory data into recommendations.
Understanding of retail math, pricing, promotional planning, assortment productivity, and inventory management.
Strong presentation, negotiation, and written and verbal communication skills; ability to lead retailer meetings and business reviews.
Highly organized and proactive, with the ability to manage priorities across multiple brands and retail accounts, resolve issues, and drive cross-functional execution.

Nice To Haves

Dropship experience is strongly preferred.
Footwear, fashion, or accessories experience is preferred.

Responsibilities

Own retailer relationships and account performance for the assigned brand and account portfolio, building partnerships with buyers, merchants, and e-commerce teams.
Develop and execute plans to achieve sales and margin goals, including assortment expansion, product launches, promotional opportunities, and improved product visibility.
Lead regular retailer business reviews, present performance and recommendations, and track commitments through completion.
Partner with leadership and planning to develop sales forecasts and account targets; monitor results and implement plans to address gaps.
Identify incremental sales opportunities, including expanded placements, seasonal programs, and new accounts.
Analyze sales, margin, sell-through, and inventory by brand, account, style, and SKU; recommend assortment, replenishment, and exit actions.
Build assortment recommendations aligned with retailer customers, inventory availability, and brand positioning.
Develop promotional and pricing recommendations, obtain internal approvals, and coordinate execution.
Monitor competitor assortments, pricing, and promotions to identify trends and product opportunities.
Coordinate account readiness for launches and seasonal initiatives, including product setup, content, pricing, inventory availability, and timelines.
Manage retailer portals and coordinate onboarding and integrations with internal teams and external partners.
Ensure product listings are accurate, complete, and optimized; resolve assortment, content, and availability issues.
Monitor fulfillment, cancellations, shipping timeliness, returns, and chargebacks; work with operations and supply chain to resolve issues and protect retailer relationships.
Coordinate account priorities with dropship specialists and cross-functional partners, setting clear owners and deadlines and ensuring follow-through.
Maintain account calendars, sales reporting, and action plans, and recommend process improvements that support profitable growth and efficient execution.