Manager, Digital Commerce (Dropship)

Lowe's Home Centers • Mooresville, NC

5d • Onsite

About The Position

The Manager, Digital Commerce (Dropship) has single-threaded ownership of medium- to large-sized digital commerce segments with significant complexity and multiple work streams or functional groups. The role manages work streams end to end, from planning and development through execution and implementation, and leads more junior associates. It advances digital commerce by driving ongoing improvements to increase digital sales and conversion.

The manager leads execution of digital commerce segments that drive revenue and market share, develops operational plans, oversees execution, and measures KPIs. They analyze opportunities and data to identify optimization areas, develop hypotheses and plans, and drive improvements that close business gaps and meet customer expectations. The position serves as a subject matter expert for its assigned digital commerce area and partners with business, technology, and agile teams to translate plans into tactical work, coordinate dependencies, manage risks and changes, and keep stakeholders informed. Assigned areas may include Dropship Modernization, Omni/Endless Aisle, Post Purchase & Fulfillment, Digital Category Optimization, Install & Services, Chat Operations, and other digital business opportunities as needed.

The role is based at Lowe’s headquarters in Mooresville, North Carolina. The corporate office offers opportunities to collaborate and access amenities including walking areas, food and coffee, a workout facility, and health check-ups.

Requirements

• Bachelor’s degree in Business Administration, Marketing, Operations, Computer Science, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
• 7 years of online-commerce/retail merchandising or business operations experience.
• 4 years of leadership experience with direct or indirect report responsibility and managing 1–2 cross-functional teams or resources.

Nice To Haves

• Master’s degree in Business Administration, Marketing, Operations, Computer Science, or a related field.
• 4 years of experience managing a business segment.
• Corporate experience; retail experience is a plus.
• Experience in Chat, Order Fulfillment, BOPUIS, B2B, Install Services, or Online Payment.
• International/global workforce experience.
• Agile/Scrum/SAFe certification.

Responsibilities

• Lead execution of digital commerce segments that drive revenue and increase market share.
• Develop operational plans, manage execution, and measure KPIs.
• Analyze online business segment opportunities and develop plans to close gaps and exceed customer expectations.
• Set direction for research, actions, and team priorities.
• Oversee work and execution plans, translating business plans into tactical action items with business teams.
• Partner with cross-functional business and technology teams to identify and manage interdependencies.
• Manage risks, issues, decisions, and scope changes.
• Hold the team accountable for milestones and deliverables and coordinate team activities.
• Analyze data such as sales, customer feedback, conversion, and LTR to identify optimization opportunities, create hypotheses, define business value, and drive improvements.
• Serve as a subject matter expert for the assigned digital commerce area and ensure business needs are understood, defined, prioritized, and implemented.
• Build and manage relationships with project stakeholders across business and technology/agile teams; communicate goals, inputs, expected outputs, and feedback.
• Communicate changes and improvements to online business segments, initiatives, capabilities, and features to business teams.
• Teach business leaders, peers, and working teams about digital commerce components and their importance.
• Identify formal and informal training opportunities to develop individual and team technical skills.
• Identify resource requirements from functional teams, including Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.
• Lead and develop more junior associates.

Benefits

• 401(k) with up to 4.25% match
• Discounted Employee Stock Purchase Plan (15% discount of strike price)
• Tuition-free education
• 10-week maternity/parental leave
• 10% associate discount
• Corporate office amenities including walking areas, food and coffee, a workout facility, and health check-ups

What This Job Offers

• Job Type: Full-time
• Career Level: Manager