Dropship Account Manager

American Exchange Group•New York, NY

7d•Hybrid

About The Position

The Dropship Account Manager owns the day-to-day business and growth strategy for an assigned portfolio of brands and retail partner accounts, with accountability for sales, profitability, assortment productivity, and account performance. Brand and account assignments may evolve with business needs. The role is a primary contact for retailer relationships, develops account plans, and turns sales and inventory insights into actions that drive profitable growth. It works across merchandising, planning, marketing, technology, supply chain, wholesale, and direct-to-consumer teams to lead account priorities from opportunity identification through execution and follow-up. The dropship business includes footwear brands such as Aerosoles, Allbirds, and Rachel Zoe, and retail partners such as Macy’s, Nordstrom, DSW, QVC, and Belk. The position is based in New York City and is on-site with a four-day-in-office hybrid schedule. It reports to the Dropship Team Manager.

Requirements

3–5 years of relevant sales and account management experience in wholesale, e-commerce, or retail, with direct ownership of customer relationships and sales results.
Demonstrated ability to grow accounts, identify commercial opportunities, and achieve sales and profitability goals.
Experience managing retailer partner accounts and navigating third-party retail platforms or vendor portals.
Strong analytical skills, Excel proficiency, and ability to translate sales, margin, and inventory data into recommendations.
Understanding of retail math, pricing, promotional planning, assortment productivity, and inventory management.
Strong presentation, negotiation, and written and verbal communication skills; ability to lead retailer meetings and business reviews.
Highly organized and proactive, with ability to manage priorities across multiple brands and retail accounts, resolve issues, and drive cross-functional execution.

Nice To Haves

Dropship experience strongly preferred.
Footwear, fashion, or accessories experience preferred.

Responsibilities

Own retailer relationships and account performance within the assigned brand and account portfolio, building partnerships with buyers, merchants, and e-commerce teams.
Develop and execute plans to achieve sales and margin goals, including assortment expansion, product launches, promotional opportunities, and improved product visibility.
Lead retailer business reviews, present performance and recommendations, and track commitments through completion.
Partner with leadership and planning on sales forecasts and account targets, monitor results, and implement plans to address gaps.
Identify incremental sales opportunities, including expanded placements, seasonal programs, and new accounts.
Analyze sales, margin, sell-through, and inventory by brand, account, style, and SKU; recommend assortment, replenishment, and exit actions.
Build brand- and account-specific assortment recommendations aligned with retailer customers, inventory availability, and brand positioning.
Develop promotional and pricing recommendations, secure internal approvals, and coordinate execution.
Monitor competitor assortments, pricing, and promotions for market trends and product opportunities.
Coordinate account readiness for launches and seasonal initiatives, including product setup, content, pricing, inventory availability, and timelines.
Manage retailer portals and coordinate onboarding and integrations with internal teams and external partners.
Ensure product listings are accurate, complete, and optimized; resolve assortment, content, and availability issues.
Monitor fulfillment, cancellations, shipping timeliness, returns, and chargebacks; work with operations and supply chain to resolve issues.
Coordinate priorities across assigned brands and accounts with dropship specialists and cross-functional partners, clarifying owners, deadlines, and follow-through.
Maintain account calendars, sales reporting, and action plans, and recommend process improvements supporting profitable growth and efficient execution.