Retail Dropship Operations Specialist

MillerKnoll•Zeeland, MI

About The Position

The Retail Dropship Operations Specialist owns the day-to-day operational relationship between MillerKnoll Retail Operations and assigned domestic dropship suppliers. The role focuses on supplier reliability and product availability, helping ensure products are in the right place at the right time to support a consistent customer experience. The specialist manages purchase order execution, monitors supplier performance, identifies risks, and coordinates timely resolution with suppliers and internal teams. The position works closely with Planning, Warehouse Operations, Logistics, Accounts Payable, Merchandising, Product Development, and Customer Service to translate business needs into clear supplier actions and dependable execution. Success involves identifying supplier risks early, accurately managing purchase orders through their lifecycle, supporting sustained supplier improvement, and providing planning and customer-facing teams with reliable visibility into lead times, product availability, and order status.

Requirements

Bachelor’s degree or equivalent combination of education and relevant experience.
Natural curiosity and a desire to understand how and why things work, with willingness to investigate issues rather than simply react.
Self-motivated and accountable, able to take ownership, identify next steps, and follow through without constant direction.
Strong problem-solving skills and ability to work through ambiguity, ask thoughtful questions, and use available information to reach practical solutions.
Ability to build relationships and communicate effectively with internal and external partners.
Strong organizational and prioritization skills, including ability to manage multiple responsibilities and track details.
Comfort working with data to identify trends, investigate problems, and support decisions.
Strong attention to detail while maintaining awareness of broader business and customer impact.
Working knowledge of Microsoft Excel and ability and willingness to learn new systems, tools, and processes.
Customer-focused mindset and interest in how supply chain and supplier execution affect the customer experience.
Strong written and verbal communication skills, including the ability to clearly communicate issues, risks, and next steps.

Nice To Haves

Experience supporting dropship, retail, e-commerce, furniture, or consumer-product operations.
Experience using supplier scorecards, performance metrics, corrective action plans, or chargeback programs.
Experience working across planning, warehouse, logistics, accounts payable, merchandising, product, or customer service functions.

Responsibilities

Own and strengthen operational relationships with assigned domestic dropship suppliers, establishing expectations, communication routines, and accountability.
Serve as the primary operational point of contact between suppliers and MillerKnoll retail teams, coordinating issues, priorities, and decisions across cross-functional partners.
Manage the end-to-end purchase order lifecycle across retail, contract, and extended lead-time products, including order creation, acknowledgement, revision, shipment, receipt support, and closure.
Monitor supplier reliability and order performance, including acknowledgement timeliness, lead-time adherence, on-time shipment, fill rate, shipment accuracy, and issue resolution.
Identify late orders, supply constraints, capacity concerns, and recurring performance trends; assess customer and business impact, communicate risks, and drive recovery plans.
Partner with Planning on forecasts, purchasing needs, lead-time changes, and inventory risks across stock and dropship assortments.
Conduct root-cause analysis and drive corrective actions for recurring supplier issues; track commitments, follow through to closure, and escalate material risks when needed.
Hold suppliers accountable through performance reviews, documented improvement plans, and chargebacks or other remedies when applicable.
Partner with Warehouse Operations, Logistics, and Accounts Payable to investigate receiving, shipment, inventory, and invoice discrepancies and coordinate resolution.
Perform additional responsibilities as needed to support business objectives.