Retail Operations Specialist

Music & Arts • Frederick, MD

9h

About The Position

The Retail Operations Specialist supports more than 250 retail locations with sales and lesson operations, policies, projects, and initiatives designated by Retail Operations leadership. The role requires clear communication with support departments, remote store locations, and leadership, while completing work accurately and on deadline. The position contributes to maintaining Music & Arts’ high-quality, competitive, and contemporary educational environment.

Requirements

• Bachelor's degree, or four years of experience in substitution.
• Two years of relevant work experience.
• Demonstrated proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Nice To Haves

• Background in music preferred.

Responsibilities

• Provide operations support via email.
• Diagnose issues reported by retail employees.
• Troubleshoot transaction issues in retail locations.
• Monitor store processes to ensure completion and compliance.
• Assist with testing new retail processes and procedures.
• Manage and administer retail commissions, spiffs, and contests.
• Support retail payroll management and related systems.
• Oversee retail communications, including content development, task management, and related reporting.
• Provide user acceptance testing (UAT) for business projects and new retail systems.
• Manage the recognition program for retail employees.
• Perform additional duties as assigned.

Benefits

• Gig leave for employee musicians to take time off to share their music and return to their job after a tour.
• Medical, dental, and vision benefits.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time