Retail Field Operations Specialist

Trulieve•Hollywood, FL

10d•Remote

About The Position

Join Trulieve – Where Passion Meets Purpose. If you're interested in being part of one of the nation's fastest-growing industries, Trulieve may be the perfect place for you. We are proud to be recognized on TIME's America's Best Companies 2026 List, an honor awarded to top-performing U.S. organizations based on employee satisfaction, financial strength, and sustainability transparency. Trulieve was one of only two cannabis companies to receive this distinction. If you have passion for helping others and want to make a meaningful impact through your work, this may be the role for you. At Trulieve, we strive to bring our patients the relief they need in products they can trust. Our plants are hand-grown in carefully controlled environments designed to minimize unwanted chemicals and pests, keeping the cultivation process as natural as possible every step of the way. To learn more about Trulieve and our mission, please visit www.trulieve.com. The Retail Field Operations Specialist is responsible for supporting the Retail Field Operations Manager with operational procedures, systems, continued learning, and business processes for the areas they support.

Requirements

Prior operations experience, preferably in retail and/or customer service area, is a plus.
Self-starter with a history of pushing for deadline-driven results and deliverables
Process improvement and documentation; Attention to detail; time-management, prioritization, and organizational skills.
Observant, analytical, inquisitive, and attentive.
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
Strong written, verbal, and presentation skills.
SAP and State required compliance/inventory management system knowledge preferred
Must possess the ability to train, develop and evaluate a team
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
Able to understand and follow written/oral instructions.
Must possess a valid driver’s license and pass a MVR background check
Must be able to pass a level 1 and level 2 background check
Must be at least 21 years of age
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Must be able to relate to and work with patrons of different ages, abilities, and patrons that at times are experiencing emotional distress, or displaying a hostile attitude.

Nice To Haves

SAP and State required compliance/inventory management system knowledge

Responsibilities

Assist with managing, facilitating, and increasing communication and efficiency between departments.
Conduct field support visits to ensure retail standards are maintained.
Serve as the Subject Matter Expert (SME) for the area/s you support, pertaining to all systems and regulations.
Provide recommendations to the Retail Field Operations Manager to improve operations and drive growth.
Monitor daily productivity, recommending modifications to improve overall effectiveness of personnel and operations.
Assist with system and technology training and implementation.
Support in the development of Standard Operating Procedures (SOPs) to increase efficiency within the designated area.
Participate in User Acceptance Testing (UAT) to validate updates and enhancements to meet operational needs and function as expected.
Determine training needs by observing operational opportunities, studying sales results, consulting with General Manager and Area Managers during store visits.
Conduct on-site training sessions using various training methods to engage employees, including hands-on and interactive activities.
Assist with the implementation of training programs that will prepare employees for the next step of their career paths.
Identify needs and strategize operational plans for visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations.
Execute and maintain Trulieve’s National Visual Standards Guide to ensure alignment.
Collaborate with Marketing & Retail on initiatives involving such as visual directives, branded SWAG/merchandise, team uniforms and other promotional materials (i.e., GWP items).
Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.
Other miscellaneous assigned projects and responsibilities as directed.