Sr Specialist Retail Operations
About The Position
The Sr Specialist Retail Operations is a national, hands-on field role supporting complex retail remodels across divisions during peak remodel volume. The specialist leads day-by-day planning, labor sequencing, and stakeholder coordination for gondola resets, adjacency changes, and store-flow projects, helping align construction timelines, reset crews, and store readiness. The role oversees milestones from the 12-week GO/NO-GO through labor scheduling, pre-walks, project execution, and post-project close-out. The specialist coaches division-based Remodel Coordinators, shares field feedback and best practices with retail operations leadership, tracks national performance indicators, and helps develop high-potential field leaders. The position operates autonomously across geographically dispersed teams and divisions with differing equipment, permitting, and leadership practices. Some travel is expected, and there are no direct reports. Work is performed in retail stores and may involve variable temperatures, including refrigerated and freezer areas. The role typically involves spending 66% or more of each workday in physical activity, including standing for long periods and lifting, pushing, and pulling up to 50 pounds. The company describes itself as one of North America’s leading sales and marketing agencies, serving manufacturers, suppliers, and producers across a variety of trade channels.
Requirements
- Bachelor's degree.
- 6–8 years of relevant experience in retail remodel/reset execution or field retail operations.
- Deep expertise in remodel/reset execution, including day-by-day planning, stakeholder alignment, and labor strategy for gondola resets, adjacency changes, and store-flow projects.
- Ability to work autonomously across multiple geographically dispersed teams without daily oversight.
- Strong coaching and mentoring ability.
- Ability to translate field observations into process recommendations for national leadership.
- Comfort with ambiguity and rapid context-switching across divisions with differing permitting, equipment, and leadership practices.
- Proficiency with Excel, the technology platform, and standard retail operations reporting tools.
- Readiness to travel as needed.
- Ability to perform the essential functions in a retail in-store environment, including standing for long periods and lifting, pushing, and pulling up to 50 pounds.
Nice To Haves
- Retail remodel/reset execution or field retail operations experience is identified as preferred.
Responsibilities
- Deploy to divisions experiencing peak remodel volume and lead day-by-day planning, labor sequencing, and stakeholder coordination for remodel projects.
- Oversee adherence to pre-project, project, and post-project milestones, including the 12-week GO/NO-GO, labor scheduling, and pre-walks.
- Coordinate construction timelines, reset teams, and store readiness on complex remodel projects.
- Coach division-based Remodel Coordinators and provide hands-on training during rapid hiring or backfill periods.
- Communicate field insights to retail operations leadership, identify cross-divisional inefficiencies, and recommend standardized practices.
- Track and report national KPIs related to productivity, execution adherence, and disruption reduction.
- Identify and develop high-potential field leaders to support bench development and succession planning.
- Perform additional job-related responsibilities as assigned by a supervisor or manager.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
