Sr. Retail Operations Specialist

Fabletics•El Segundo, CA

3d•$80,136 - $87,740•Hybrid

About The Position

Fabletics is seeking a Senior Retail Operations Specialist to own complex store-facing operational systems, promotions, and technology initiatives as a senior individual contributor. The role drives cross-functional decisions, anticipates execution risks, and builds scalable solutions that protect customer experience and store sales. As the retail business evolves, the position will adapt to emerging operational priorities, technologies, systems, and initiatives, identifying opportunities for improvement and taking ownership in line with business needs. The role reports to the VP, Global Retail Operations & Training and is based at the El Segundo headquarters, with a hybrid work schedule and up to 20% travel to store locations. The specialist partners with Product and Engineering on point-of-sale issues and beta programs; builds and tests retail promotions; owns the Retail HQ promotional calendar; coordinates cross-functional planning and field readiness; and supports technology pilots and rollouts. The role also administers StoreForce processes, maintains operational controls, resolves field issues and vendor concerns, and applies approved AI tools and automation to improve accuracy and team capacity. Success includes resolving complex issues with minimal store disruption, improving operational reliability, enabling effective technology adoption, and delivering measurable workflow improvements with appropriate quality controls. The position requires at least four years of relevant retail management or retail operations experience, or equivalent, and demonstrated ownership of complex cross-functional initiatives. The successful candidate is analytically strong, highly proficient with common productivity tools and advanced spreadsheets, comfortable with ambiguity and shifting priorities, and able to influence partners and improve processes at scale. Some nights, weekends, and holidays may be required based on business needs. The role involves constant movement, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours, and may occasionally involve stooping, kneeling, crouching, and climbing ladders.

Requirements

At least 4 years of relevant retail management or retail operations experience, or equivalent, with demonstrated ownership of complex cross-functional initiatives.
Experience leading store teams as an assistant manager or store manager in a fast-paced specialty retailer is sought.
High proficiency with Excel, PowerPoint, SharePoint, and Outlook, plus working knowledge of retail inventory and POS systems.
Ability to build advanced spreadsheet models and apply strong analytical and quantitative skills.
Demonstrated ability to lead complex operational problem-solving independently, influence cross-functional partners, and improve processes at scale.
Willingness to complete company-provided AI training and use approved AI tools to improve workflows, automate repetitive tasks, and validate outputs responsibly.
Strong interpersonal skills, a positive attitude, and ability to thrive in a fast-paced, changing environment.
Strong time-management skills and comfort managing multiple projects and shifting priorities.
Comfort with ambiguity and the ability to take initiative when opportunities arise.
Ability to multitask, set priorities, and work well under pressure.
May require some nights, weekends, and holidays based on business needs.
Willingness to travel to store locations and stay for a long duration as needed; up to 20% travel.
Ability to perform constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and ladder climbing may be required.
Applicants must be 18 years of age or older.

Nice To Haves

Experience with JIRA, Airtable, StoreForce, or Canva.
Foundational AI literacy, including experience using generative AI tools, and a proactive mindset to experiment with new technologies to improve productivity and innovation.

Responsibilities

Partner with Product and Engineering to investigate POS issues, identify patterns, prioritize store-impacting defects, and validate solutions.
Maintain the beta store roster, coordinate onboarding and offboarding, gather structured feedback for beta builds, and assess program health.
Identify Omnisuite training gaps and coordinate current, accurate resources with the Training team.
Analyze recurring defects and beta feedback, recommend priorities and program improvements, and influence Product and Engineering decisions.
Build retail-specific promotions in the CMS and partner with Buying & Allocation to validate Featured Product Lists.
Coordinate prelaunch tests, recruit testers when needed, correct promotional configurations, and retest until promotions work as intended.
Own the Retail HQ promotional calendar, confirm accuracy, document changes, and communicate updates to the field.
Escalate unresolved issues that could prevent accurate promotional execution and lead resolution of complex promotional issues and calendar conflicts.
Coordinate and lead TOM and weekly planning alignment with cross-functional partners.
Prepare meeting agendas covering promotions, Retail 411 topics, field-leader questions, decisions, owners, and follow-up actions.
Partner with VM to verify promotional playbooks and ensure critical callouts are reflected in FOCUS; challenge unclear or conflicting field direction.
Recommend technology rollout plans with the Director of Product, develop readiness checklists, coordinate training, gather pilot feedback, and support field adoption.
Support store technology initiatives, including Tap on Glass and Fixed Cash Wrap, through testing, readiness verification, and issue follow-through.
Lead Retail Operations readiness for complex pilots and fleetwide implementations, identifying risks, dependencies, and adoption improvements.
Administer StoreForce in partnership with the Senior Retail Operations Manager responsible for labor; investigate issues, open help desk tickets, and follow through to resolution.
Prepare, validate, and upload monthly budget and KPI files; confirm data integrity and correct errors.
Review Retail Operations tasks prepared by the Retail Operations Coordinator for appropriate use and accuracy.
Support Monday payroll-week timekeeping audits, document compliance exceptions, coach Store Managers, and maintain Regional Director visibility.
Identify recurring data and control failures and implement sustainable process improvements with the labor owner.
Own assigned Freshservice tickets through investigation, resolution, and communication to stores; document recurring solutions and relevant direction in FOCUS.
Prioritize and promptly escalate issues affecting stores’ ability to sell, transact, or serve customers.
Coordinate ShopperTrak traffic-counting issues with the vendor and work with Good360 to match stores to the appropriate program.
Use issue patterns and root-cause analysis to drive permanent solutions and improve field support processes.
Complete company-provided AI training and demonstrate proficiency with approved AI tools and automation workflows.
Identify, pilot, and implement AI-supported process improvements; partner with stakeholders to document, validate, measure, and scale effective automations.
Coach teammates on practical and responsible AI use, apply human review, and follow data privacy, information security, and technology approval requirements.
Support additional operational programs, systems, projects, and cross-functional initiatives as business priorities evolve.