Retail Operations Specialist

Volvo Group•Greensboro, NC

3d•$54,000 - $66,000•Onsite

About The Position

The Retail Operations Specialist provides cross-functional support across Retail Operations, including documentation and funding, collateral administration, and customer service. The team initiates and administers retail documentation, funding, and post-closing servicing for transportation, construction, coach, and related equipment transactions. The role supports dealers, equipment end-users, and internal employees through documentation, funding, security perfection, title tracking and releases, insurance tracking, contract file management, customer account billing, and other contract maintenance services. The specialist helps deliver a positive customer onboarding experience with Volvo Financial Services (VFS). This is an on-site position in Greensboro, North Carolina.

Requirements

BA or BS in business or a related field, or equivalent experience.
At least 3 years of progressive sales, customer service, loan, or lease operations experience in the finance industry.
Experience managing customer issues, including proactive problem-solving, research, and analysis focused on win-win solutions.
Organizational skills, including the ability to prioritize and manage multiple tasks in a fast-paced, demanding environment.
Experience in a professional environment that values sound business judgment, attention to detail, a fast pace, and a flexible, adaptable approach.
High integrity, energy, positive customer and quality focus, and ability to work in a team environment.
Strong written, verbal, and interpersonal communication skills.
Fluency in reading, writing, and speaking English.

Nice To Haves

Finance-industry experience with heavy equipment is preferred.
Credit, accounting, and pricing knowledge and experience are a plus.
Additional language skills are a plus.
Prior experience with a captive equipment finance and leasing company is preferred.

Responsibilities

Manage and audit preparation and execution of documentation, coordinating with dealers, customers, District Finance Managers, and legal counsel; verify contract package accuracy and sufficiency and follow up on missing items so packages are ready for funding promptly.
Identify areas for improvement and contribute to implementing improvements across Retail Operations.
Record retail financing transactions in the contract management system to support prompt and accurate customer invoicing.
Support internal and external customers with a high level of service and a proactive, educational approach to industry issues and concerns.
Resolve customer contract inquiries, including billing, payments, contract or asset payoff, and termination requests, with urgency and accuracy.
Assist with contract and asset management tasks involving insurance, titles, UCC, and contract files.
Assist in perfecting security interests and titling for collateral, including insurance verification and Article 9 requirements.
Assist with training related parties on Retail Operations requirements.
Participate in cross-functional teams and build relationships with internal functions, including risk management, legal, credit, sales and marketing, insurance, and accounting, to understand how their processes affect customer experience.
Help define business requirements for the design and testing of a system intended to streamline deal flow and maximize turnaround times.
Help develop procedures and training materials so Retail Operations areas operate effectively and comply with VFS policies and guidelines.
Assist Legal Counsel in identifying ways to streamline documentation packages while protecting security interests in equipment and document enforceability.
Assist with pre- and post-booking audits of existing contracts to verify documentation is complete and properly executed.
Assist other VFS areas with risk analysis for existing accounts requiring modification or workout.
Model The Volvo Way and follow the Code of Conduct.