Retail Operations Support Specialist
About The Position
The Retail Operations Support Specialist supports customer experience and operational functions across Retail Operations, including Customer Service, Funding, Collateral Administration, Insurance Tracking, and Contract Maintenance. The role works with customers, dealers, and internal teams to process retail finance transactions and provide service throughout the contract lifecycle. The Retail Operations team supports the initiation, administration, funding, and post-closing servicing of retail finance transactions for transportation, construction, coach, and related equipment. Its work includes documentation, funding, title and lien perfection, insurance tracking, billing support, contract maintenance, and customer account servicing, with a focus on accuracy, compliance, and customer satisfaction. This is an on-site position in Greensboro, North Carolina. The role may require flexible hours during peak operating periods and may involve support across multiple functions as business priorities change.
Requirements
- Strong customer service orientation and commitment to a positive customer experience.
- Excellent verbal and written communication skills.
- Strong attention to detail, accuracy, and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Effective problem-solving and critical-thinking skills.
- Ability to work independently and collaboratively in a cross-functional team.
- Proficiency with Microsoft Office applications and business systems.
- Commitment to continuous improvement and operational excellence.
Nice To Haves
- Bachelor’s degree in Business, Finance, Accounting, or a related field; an equivalent combination of education and relevant work experience will be considered.
- Experience in customer service, operations, financial services, contract administration, or a related business environment.
Responsibilities
- Support Customer Service, Funding Operations, Collateral Administration, and Insurance Tracking through operational and administrative activities as business needs require.
- Review, process, scan, file, and maintain contract documentation in accordance with established procedures and accuracy and compliance standards.
- Perform title administration, including title booking, tracking, corrections, lien releases, and document retention.
- Assist with insurance tracking, including obtaining, reviewing, and maintaining current insurance certificates and related documentation.
- Support funding and post-closing activities by gathering required documentation and assisting with contract maintenance requests.
- Support syndication activities by obtaining document packages, insurance certificates, and executed documentation as needed.
- Maintain contract files and data integrity across systems while meeting service level expectations.
- Collaborate with internal departments, including Risk Management, Credit, Sales, Marketing, Documentation, Title & License, Insurance Tracking, and Accounting.
- Identify process improvement opportunities and recommend changes to enhance efficiency, quality, and customer experience.
- Participate in cross-functional projects and initiatives to broaden business knowledge, support organizational objectives, and improve operational processes.
- Establish and maintain positive working relationships with internal and external stakeholders while providing responsive, professional service.
- Ensure activities comply with company policies, regulatory requirements, and operational controls.
- Support multiple functions and adapt to changing business priorities and workload demands.
- Assist with inbound and outbound customer interactions, including phone calls, emails, chat inquiries, and case management requests from customers, dealers, and internal business partners.
- Work flexible hours when required to support business needs during peak operating periods.
Benefits
- Competitive medical, dental, and vision insurance.
- Generous paid time off.
- Competitive matching retirement savings plans.
- A working environment where safety, health, and wellbeing come first.
- Professional and personal development through Volvo Group University.
- Programs to make combining work and personal life easier.
- Bonus eligibility where applicable.
- Support for personal development and growth to achieve career aspirations.
- Occasional or temporary flexibility may be available, managed by the leader.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
