Digital Fulfillment Specialist

The Fresh Market Inc • Clearwater, FL

4d • Onsite

About The Position

The Digital Fulfillment Specialist drives the growth and execution of The Fresh Market’s digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role helps ensure digital guests receive the same high-quality, frictionless experience as in-store guests by maintaining operational consistency, speed to pick, order accuracy, product availability, quality, and presentation. The specialist works closely with store leadership, department teams, and third-party partners, and also supports guest flow and checkout efficiency at the front end.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload and meet tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years old.
• Ability to work a flexible schedule, including weekends, days, evenings, and holidays.
• Ability to perform repetitive hand and arm movements; grasp, bend, and reach; lift, push, or pull up to 50 pounds independently; and work in extreme temperatures.
• Ability to stand or walk for long periods, including up to 4 hours without a break or as required by law.
• Must wear an approved hat, hair net, and/or beard guard, as well as personal protective equipment.
• Ability to use knives, ladders, stepstools, box cutters, pallet jacks, and other equipment.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics, such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain consistent operations across digital platforms by coordinating with internal teams and third-party partners.
• Complete orders on time, meet speed-to-pick expectations, and proactively communicate substitutions and order changes.
• Partner with department teams to maintain in-stock positions, product quality, and appropriate merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, allowing access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed