Digital Fulfillment Specialist

The Fresh Market Inc • Bradenton, FL

5d • Onsite

About The Position

The Digital Fulfillment Specialist drives the growth and reliable execution of The Fresh Market’s digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role upholds the company’s standards for passion, excellence, hospitality, and teamwork, ensuring digital guests receive a high-quality, frictionless experience. The specialist is responsible for operational consistency, speed to pick, and order accuracy, working with store leadership and department teams to maintain product availability, quality, and presentation.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for interactions with guests and team members.
• Ability to prioritize workload and meet tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years old.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven ability to meet key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain consistent operations across digital platforms by coordinating with internal teams and third-party partners.
• Ensure timely order completion, speed-to-pick performance, and proactive communication about substitutions and order changes.
• Partner with department teams to maintain in-stock positions, product quality, and merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery handoff.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests in a friendly, helpful manner at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access: access up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance coverage for individuals, spouses, partners, and families.
• Discounts on pet insurance, daycare, event tickets, and other offerings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed