Digital Fulfillment Specialist

The Fresh Market Inc • Southern Pines, NC

5d • Onsite

About The Position

The Digital Fulfillment Specialist drives the growth and consistent execution of The Fresh Market’s digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role ensures digital guests receive a high-quality, frictionless experience aligned with the in-store experience by maintaining operational consistency, speed to pick, order accuracy, product availability, quality, and presentation. The specialist works closely with store leadership and department teams and also supports efficient front-end guest flow and checkout.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be at least 18 years of age.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain operational consistency across digital platforms while coordinating with internal teams and third-party partners.
• Ensure on-time order completion, speed-to-pick performance, and proactive communication about substitutions and order changes.
• Partner with department teams to support in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests with a friendly, helpful approach at the front end and throughout the store.
• Manage front-end guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, with access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401(k) contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for individuals and families.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed