Digital Fulfillment Specialist

GSO • Cincinnati, OH

3d

About The Position

The Digital Fulfillment Specialist drives the growth and reliable execution of The Fresh Market’s digital fulfillment programs across Curbside, Instacart, Uber Eats, DoorDash, and EZ Cater. The role promotes the company’s values of passion, excellence, hospitality, and teamwork, ensuring digital guests receive a high-quality, frictionless experience comparable to in-store service. The specialist is responsible for operational consistency, speed to pick, and order accuracy, working with store leadership and department teams to maintain product availability, quality, and presentation.

The position also involves engaging guests throughout the store, supporting efficient frontend guest flow, and helping cashiers minimize checkout backups. The role requires a flexible schedule, including weekends, days, evenings, and holidays. The stated pay range is $14.60–$15.57 per hour.

Requirements

• At least 2 years of experience in retail, eCommerce, fulfillment, or guest service.
• Strong attention to detail and ability to manage multiple orders in a fast-paced environment.
• Excellent communication skills for guest and team interactions.
• Ability to prioritize workload while meeting tight deadlines.
• Basic technology proficiency, including mobile devices, handheld scanners, and order management systems.
• Must be 18 years of age or older.
• Willingness to work a flexible schedule, including weekends, days, evenings, and holidays.

Nice To Haves

• High school diploma or equivalent.
• Knowledge of grocery products, merchandising standards, and guest service best practices.
• Familiarity with third-party delivery platforms and processes.
• Proven track record of meeting key performance metrics, such as order accuracy and speed to pick.
• Experience coordinating across multiple departments to achieve operational goals.

Responsibilities

• Lead daily execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Maintain consistency across digital platforms by coordinating with internal teams and third-party partners.
• Ensure on-time order completion and speed-to-pick performance, and proactively communicate substitutions and order changes.
• Partner with department teams to maintain in-stock positions, product quality, and proper merchandising for digital fulfillment.
• Stage, package, and verify orders for accuracy, quality, and presentation before guest pickup or delivery hand-off.
• Track order metrics, guest feedback, and operational performance, and share insights with leadership to support continuous improvement.
• Engage guests in a friendly, helpful manner at the front end and throughout the store.
• Manage frontend guest flow and efficiency by directing and supporting cashiers and minimizing backups.

Benefits

• Team Member discount up to 40%.
• Early Earn Wage Access, allowing access to up to 50% (maximum $500) of earned wages on demand per pay period.
• 401K contribution and company match.
• Financial Wellness Program.
• Personal time off and additional time-off purchase plans.
• Medical, dental, vision, disability, and life insurance for the individual, spouse, partner, and family.
• Discounts on pet insurance, daycare, event tickets, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed