Senior Manager, Digital Fulfillment

Lowe's Home Centers•Mooresville, NC

5d•Onsite

About The Position

The Senior Manager, Digital Fulfillment has single-threaded ownership of customer engagement for a digital business area, including complex strategic initiatives involving multiple work streams and functional groups. The role manages work streams end to end through strategy, planning, development, execution, and implementation, and has people leadership responsibility for more junior associates. It contributes to digital commerce improvements aimed at increasing digital sales and conversion and customer lifetime value. In partnership with cross-functional teams, the role designs medium- and long-term strategies to grow customer engagement and sales on Lowes.com, leads digital business initiatives that drive revenue and market share, and develops approaches to improve digital commerce functionality and customer experience. The position provides subject-matter expertise, communicates insights and recommendations to senior leaders, and leads a global team of 6–7 direct reports. The position is based at Lowe’s headquarters in Mooresville, North Carolina.

Requirements

Bachelor’s degree in Business Administration, Marketing, Operations, Computer Science, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
8 years of relevant experience.
4 years of leadership experience with direct or indirect report responsibility and management of 1–2 cross-functional teams or resources.

Nice To Haves

Master’s degree in Business Administration, Marketing, Operations, Computer Science, or a related field.
4 years of experience managing an online-commerce or retail-merchandising business segment, or business operations.

Responsibilities

Design medium- and long-term strategies to grow customer engagement and sales on Lowes.com with cross-functional partners.
Serve as a subject-matter expert supporting cross-functional business team needs.
Influence leader decision-making by communicating insights, recommendations, and strategic direction to senior leaders, including Vice Presidents.
Implement processes for developing go-to-market strategies based on broad strategic direction.
Lead the strategic vision and execution of digital business initiatives that drive revenue and increase market share.
Develop ways of working to identify and analyze digital commerce opportunities, improve business functionality, and exceed customer expectations.
Lead a team that analyzes data such as sales, customer feedback, conversion, and LTR to identify optimization opportunities, develop hypotheses, and define business value for improvement.
Cultivate influential relationships with diverse project stakeholders on digital commerce initiatives.
Communicate business changes and improvements related to initiatives, capabilities, and features to keep business teams informed.
Teach business leaders, peers, and working teams about digital commerce components and their importance.
Lead and develop a global team of 6–7 direct reports by hiring talent, setting goals and expectations, providing feedback and development opportunities, and managing performance.
Identify formal and informal training opportunities to develop individual and team technical skills.
Build, update, and refresh processes and scorecards as business needs evolve.
Identify resource requirements from functional teams, including Core and Online Merchants, Store Operations, Pro, Install, Supply Chain, Omni, Tech, and Marketing.