Senior Manager, Data Center Operations

Oracle•Manassas, VA

6d•$126,200 - $264,100

About The Position

The Senior Manager, Data Center Operations oversees operations across multiple data centers and leads multiple teams responsible for performance, operational metrics, capacity analysis, escalated technical issues, crisis management, and root cause analysis. The role integrates operational findings into broader business-line strategy, standardizes processes, and maintains an accurate knowledge base. The position oversees new-region builds and expansion activities, partnering with project and engineering teams to manage timelines, capacity requirements, and quality standards. It also directs teams performing installations, repairs, inventory management, logistics, rack deployments, and network infrastructure upgrades; sets component replacement and upgrade standards; oversees significant purchases; and implements maintenance strategies to improve facility efficiency and stability. The role manages medium- to large-scale initiatives across teams, provides direction and coaching, builds cross-functional partnerships, addresses complex technical and operational issues, and drives continuous learning and process improvement. It also supports performance management, employee development, and talent acquisition activities.

Responsibilities

Oversee Data Center Operations teams across multiple data centers.
Integrate operational metrics, team performance evaluations, and physical, power, and cooling capacity analysis into broader business-line strategy.
Drive cross-functional collaboration and continuous improvement aligned with industry best practices; mentor team members.
Direct teams supporting escalated and complex technical issues.
Propose and implement issue-triage strategies and use automation, scheduling, and monitoring tools to prevent and resolve problems.
Identify, document, and standardize issues, processes, and solutions; maintain an accurate data center knowledge base.
Guide implementation of incident and crisis management protocols aligned with business continuity plans.
Lead root cause analyses after crises or incidents and update documentation to capture process improvements.
Oversee new-region builds and expansion activities, onsite and remotely.
Liaise with project teams and data center engineering to manage timelines and capacity needs for expansion projects and site builds.
Direct project teams in maintaining standards for expansion projects and site builds.
Lead teams responsible for data center installations, repairs, inventory management, and logistics.
Create and enforce component replacement and upgrade standards.
Recommend and oversee significant data center purchases or upgrades.
Direct planning and coordination of rack deployments, installations, and network infrastructure upgrades or changes.
Implement facility maintenance strategies addressing efficiency and stability, including containment, airflow and pressure, and power trains.
Manage medium- to large-scale projects or initiatives across teams, monitoring timelines, deliverables, and budgets when applicable.
Set team priorities and align project work with business needs; guide adjustments to plans when resources or timelines change.
Build cross-functional partnerships and coach team members in developing strategic relationships with business leaders, stakeholders, and external partners.
Provide direction on complex operational and technical issues and analysis of complex data; review critical or unresolved issues and guide teams toward solutions.
Promote continuous learning, identify skill gaps, and support knowledge sharing and development across teams.
Lead teams in developing and implementing process, protocol, and workflow improvements.
Provide performance feedback and coaching, discuss development goals, support career development, and align individual goals with organizational goals.
Develop and manage the talent acquisition pipeline, including candidate interviews, promotion eligibility monitoring, and talent resource coordination.