Manager, Data Center Operations

Oracle•Abilene, TX

1d•$97,500 - $199,500•Onsite

About The Position

The Manager, Data Center Operations oversees operations for a single data center or a small region, ensuring alignment with department goals and reporting to upper management. The role leads performance evaluation and capacity analysis, addresses physical, power, and cooling issues, fosters cross-functional collaboration, mentors team members, and manages support for escalated technical problems. It develops standardized processes and incident-management protocols and supports new data center builds and expansions by coordinating with project teams and ensuring that required standards are followed. The manager also oversees installations, repairs, inventory, logistics, and maintenance strategies, and provides input on upgrades to improve efficiency and stability. This is an onsite role based in Abilene, Texas. The manager creates and executes plans for team work and multiple projects or initiatives, delegates and prioritizes work, identifies resource needs, and adapts plans to changing priorities. The position guides problem-solving, collaboration, continuous learning, process improvement, and team performance and development. Oracle lists a US hiring range of $97,500 to $199,500 per annum. The role may be eligible for bonus and equity. Oracle describes a comprehensive benefits package that includes medical, dental, vision, disability and life insurance; flexible spending accounts; commuter and parking benefits; a 401(k) plan with company match; paid time off and holidays; paid sick leave and parental leave; adoption assistance; an employee stock purchase plan; financial planning and group legal benefits; and voluntary benefits including auto, homeowner, and pet insurance.

Responsibilities

Oversee the Data Center Operations team for one data center or a small region containing multiple data centers.
Ensure operations align with department goals and report to upper management.
Lead performance evaluation and align operational improvements with department objectives.
Oversee analysis of physical, power, and cooling capacity and ensure issues are resolved proactively.
Guide cross-functional collaboration and continuous improvement in alignment with industry best practices; mentor team members.
Manage teams providing support for escalated, complex technical issues.
Define issue-triage strategies and use automation, scheduling, and monitoring tools to prevent potential problems.
Identify, document, and standardize issues, processes, and solutions for the data center knowledge base.
Coach team members in implementing incident and crisis-management protocols aligned with business continuity plans.
Support root cause analysis after crises or incidents and update documentation to capture improvements.
Manage support and direction for new region builds and expansion activities, onsite and remotely.
Liaise with project teams and data center engineering to manage project timelines and capacity needs across expansion projects and site builds.
Collaborate with project teams and oversee implementation of world-class standards in expansion projects and site builds.
Manage a team responsible for data center installations, repairs, inventory management, and logistics.
Develop processes and guidelines for component replacements and upgrades.
Provide strategic input on data center purchases or upgrades.
Oversee coordination of rack deployments, installations, and network infrastructure upgrades or changes.
Ensure effective maintenance strategies for data center facilities, including containment, airflow and pressure, and power trains, to support efficiency and stability.
Create and own execution plans for team work and multiple projects or initiatives; monitor timelines and budgets where applicable, delegate work, set priorities, identify resource needs, and adapt plans to changing business needs.
Strengthen collaborative partnerships across teams and guide team members in building relationships with business leaders, stakeholders, and customers.
Lead the team in identifying and addressing moderately complex operational or technical issues, and direct analysis of information from multiple sources to troubleshoot errors.
Seek learning opportunities for self and the team, identify skill gaps, and support learning and knowledge-sharing.
Recommend process, protocol, and workflow improvements; encourage and review team ideas and seek input on alternative approaches.
Coach and direct team members in accordance with performance-management processes, facilitate goal-setting, and identify development opportunities.
Contribute to talent acquisition and talent management by leading candidate interviews, assessing promotion eligibility, and managing talent resources.