Senior Manager, Creative Operations & Business Enablement

Dow Jones & Company•New York City, NY

About The Position

The Brand and Experiences group is responsible for the outward expression and inward embodiment of the company’s Brand. It develops capabilities, tools, and assets that extend the Brand and empower go-to-market functions through campaigns, events, sponsorships, and tradeshows. The team partners with marketing, product, and sales groups to create opportunities to grow subscribers and sponsors and advance the company’s growth agenda. The Senior Manager, Creative Operations & Business Enablement strengthens how Brand operates and partners with the broader business. The role supports the design, implementation, and continuous improvement of Brand’s operating model, processes, and ways of working. In partnership with Operations leadership, the role assesses business needs and Brand capabilities, identifies operational gaps, and translates findings into practical processes, RACI, engagement models, and enablement. The role also improves creative workflows and governance, evaluates tools and technology—including AI and automation—and coordinates implementation, training, and adoption. It supports the ongoing evolution of Brand’s operating model and measures whether changes improve clarity, collaboration, speed, and effectiveness.

Requirements

10+ years of experience in creative operations, production operations, workforce planning, or a related function, including experience operating at a senior manager level or equivalent scope.
Demonstrated experience leading cross-functional initiatives and partnering with senior stakeholders to assess business needs, align priorities, and drive organizational change.
Proven ability to design, implement, and optimize operating models, workflows, and processes, translating complex business challenges into scalable solutions that improve efficiency and effectiveness.

Responsibilities

Partner with business units to understand their needs, workflows, pain points, and opportunities to improve how they engage Brand.
Define and communicate how and when teams should engage Brand, including the support and capabilities Brand provides.
Develop and maintain RACI, decision rights, engagement models, and ways of working with business partners.
Develop roadshows, playbooks, onboarding, and other enablement materials to help teams understand and work with Brand.
Build and maintain a clear view of Brand’s capabilities, services, and outputs.
Gather and analyze surveys, workflows, assets, stakeholder feedback, and other information to understand how Brand capabilities are used.
Identify capability gaps, recurring needs, and opportunities to evolve Brand’s support for the business.
Translate insights into recommendations for processes, ways of working, and future capabilities.
Map current-state workflows and help design improved future-state processes.
Identify friction, unclear handoffs, unnecessary approvals, and gaps across the creative lifecycle.
Develop and implement improved workflows, governance, RACI, escalation paths, SLAs, and operating cadences.
Ensure operational processes support strategy and creative development while improving clarity, consistency, and speed.
Identify tools and technology that could improve Brand workflows, creative processes, and operational effectiveness.
Evaluate existing enterprise capabilities and emerging solutions, including opportunities to use AI and automation.
Partner with internal teams such as Technology, Procurement, Legal, and Compliance, and with external vendors, to understand requirements and support implementation of new capabilities.
Coordinate pilots, onboarding, training, and adoption of new tools and features across Brand.
Partner with vendors such as Asana and enterprise technology partners to understand available capabilities and identify opportunities to improve how Brand works.
Track adoption and feedback to assess whether new tools deliver their intended operational value.
Support the ongoing evolution of Brand’s operating model as business needs and capabilities change.
Monitor new processes and ways of working, identify improvement opportunities, pilot new approaches, gather feedback, and support implementation and adoption.
Maintain playbooks, standards, and operating frameworks that enable consistent ways of working across Brand.
Help measure whether operating-model changes improve clarity, collaboration, speed, and effectiveness.