Senior Manager, Creative Operations

Home Depot•Atlanta, GA

About The Position

The Senior Manager, Creative Operations drives operational excellence and delivery discipline across The Home Depot’s Creative Marketing organization. This role leads a high-performing team responsible for the end-to-end creative development process, including planning, intake, production, delivery, and activation across multiple channels and audiences. The leader ensures customer-facing creative is on-brief and on-time while partnering with cross-functional stakeholders to manage request intake, scope, prioritization, and approvals. The Senior Manager develops project plans and roadmaps, optimizes workflows and processes, plans team capacity, and advances tool-adoption standards. The role applies operational learnings and technology to remove blockers, scale output, and improve efficiency, collaboration, and content creation and sharing across the organization. The position typically reports to the Director, Creative Operations and has 5+ direct reports. Overnight travel is typically less than 5% of the time.

Requirements

Must be at least 18 years of age.
Must be legally permitted to work in the United States.
Minimum work experience: 2 years.
Minimum leadership experience: 2+ years of previous leadership experience.

Nice To Haves

Demonstrated project management skills.
Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences.
Ability to negotiate, handle complaints, settle disputes, and resolve grievances with internal and external customers.
Excellent written and verbal communication skills.
5+ years of experience in creative operations, marketing operations, or project management, including at least 3 years in a leadership capacity with direct reports.
Proven experience managing a team, including creatives and project managers.
Deep understanding of creative development processes across digital, print, and retail marketing channels.
Expertise with project management platforms, such as Adobe Workfront.
Strong organizational, leadership, influencing, and stakeholder management skills in a matrixed environment.
Strong presentation and storytelling skills.
Proven track record of driving efficiencies and process improvements.
PMP certification or equivalent operational credential preferred.
Knowledge, skills, and abilities typically acquired through completion of a bachelor's degree program or equivalent degree in a related field.
5+ years of previous leadership experience preferred.

Responsibilities

Oversee the full lifecycle of creative work planning, intake, production, publication, and activation across assigned channels.
Ensure project quality, accuracy, and on-time, on-brand delivery while managing execution and cross-functional partner expectations at scale.
Forecast and allocate resources across internal teams and agency partners as needed.
Provide the team with standards and support to manage a high volume of complex work.
Partner across the organization to plan and optimize team capacity and align resources with business priorities.
Establish and refine frameworks for briefs, reviews, approvals, and routing, using data and feedback to streamline workflows.
Drive adoption and effective use of key tools and identify opportunities to reduce friction, improve efficiency, and scale creative output.
Develop resources capable of flexing across channels and brands as needed.
Manage the planning and prioritization of partner creative roadmaps, aligning team capacity with business objectives and marketing strategies across specified channels.
Collaborate with cross-functional stakeholders, including Marketing, Product, and Events, to define project scope, timelines, and success metrics.
Ensure team work aligns with broader organizational goals, optimizes resource allocation, and anticipates future creative needs.