Senior Director, Business Operations & Growth Enablement

EVERSANA•Overland Park, KS

About The Position

The Senior Director, Business Operations & Growth Enablement is the operating partner to the President of EVERSANA MEDICAL and the leaders of its Medical Affairs, Pharmacovigilance, Quality, and Regulatory services. The role leads Commercial Operations, Contracts, and Business Operations and partners with central commercial teams, Finance, Legal, IT, and Human Resources to improve the discipline, transparency, and speed of business development, contracting, delivery, and renewals. It supports the organization’s ambition of 20%+ annual growth, while balancing growth, margin, and risk and preparing the business for further global expansion and acquisitions. The position builds processes, systems, metrics, and collaboration across services. It establishes Salesforce as the source of truth for pipeline and forecasting; manages RFx intake, qualification, bid strategy, and responses; scales contract operations and proactive renewals; standardizes business processes; owns the operating cadence and business scorecard; and supports growth strategy, account expansion, pricing, acquisitions, and systems automation. The leader is expected to listen to service leaders, prioritize their needs, deliver visible improvements, develop the team, and provide reliable reporting to the President and C-suite. Success is measured through growth and bookings, pipeline and forecast quality, lead conversion, contract cycle time, renewals and net revenue retention, margin, RFx performance, multi-service account growth, utilization, integration outcomes, and service-leader satisfaction. The role may require travel up to 20% to support clients, pursuits, and global delivery hubs. The work environment is described as an office setting with frequent interruptions and multiple demands. The employee may frequently sit or stand for long periods, reach, grasp, walk, talk, and hear, and may occasionally lift or move up to 25 pounds.

Requirements

15+ years of experience in life sciences services, pharma, or SaaS, including 8+ years leading commercial operations, revenue operations, contracting, or business operations.
Hands-on command of Salesforce as a revenue system, including pipeline stage design, dashboards, forecasting, data governance, and experience leading a CRM cleanup or implementation.
Experience selecting and implementing contract-lifecycle technology and managing renewals at scale.
Strong understanding of Pharmacovigilance, Medical Information, Medical Affairs, GxP Quality, and Regulatory services and relevant obligations, including GVP, ICH E2 series, 21 CFR Part 11, and quality agreements.
Track record of owning or co-owning a P&L or bookings target and closing multi-year, multi-million-dollar outsourcing deals.
Experience leading post-merger integration across commercial, contract, systems, and process workstreams.
Experience scaling operations across regions, including offshore delivery and support teams.
Executive presence with C-suite clients, internal leadership, and investors; ability to lead through influence across matrixed functions and earn the trust of scientific and clinical leaders.
Experience building and developing high-performing teams, including through change and integration.
Capabilities in process design and standardization; revenue systems, data governance, and reporting; KPIs, forecasting, and operating rhythm; contract and commercial risk governance; renewals; account planning; pricing; deal desk; RFx management and bid strategy; integration; change management; and cross-functional leadership.
Service-minded, collaborative, structured, data-driven, and high-ownership approach, with sound deal judgment and clear, transparent communication.
Ability to travel up to 20% to support clients, deal pursuits, and global delivery hubs or as needed.

Nice To Haves

Experience with quoting and contract-management tools.

Responsibilities

Partner with the President and each service leader to identify shared-function challenges, create prioritized support plans, run monthly operating reviews, and provide a clear escalation path.
Establish Salesforce as the single source of truth for leads, pipeline, forecasting, and bookings; build dashboards and lead the weekly lead-to-close operating rhythm.
Lead and develop the Pre-Sales Lead and enable Business Development and Pre-Sales with playbooks, qualification criteria, governed content, and automated reporting.
Own RFx intake and tracking, bid/no-bid decisions, bid strategy, response execution, finalist preparation, win/loss reviews, and reporting on RFx outcomes.
Scale the contracts function by setting capacity and service-level targets, implementing contract-lifecycle technology, maintaining a live contract register, and partnering with Legal on contract playbooks and approvals.
Establish a proactive renewals process, including a rolling renewal calendar, early client engagement, risk flags, pricing reviews, and clear ownership.
Prioritize operational improvement initiatives and standardize processes across service catalogues, SOWs, deal-to-delivery handoffs, client onboarding, change orders, and invoicing readiness.
Provide service leaders with visibility into capacity, utilization, and onshore/offshore delivery; drive adoption through training, tools, and change management.
Hire, coach, and develop the team and build a culture of service to business leaders.
Define and operate an EVERSANA MEDICAL scorecard and operating cadence, including weekly pipeline and deal reviews, monthly service-line reviews, and quarterly business reviews with the President and C-suite.
Own the forecast by linking pipeline, bookings, capacity, and revenue; prepare board- and investor-ready reporting and respond to C-suite requests.
Co-own the multi-year growth plan and annual operating plan, translate targets into growth models, and support business development, new-offering commercialization, account growth, pricing, and deal economics.
Develop account-based growth plans for strategic accounts and support conversion of single-service clients into multi-service, multi-year partnerships.
Maintain competitive and market intelligence and govern pricing, deal approvals, and margin guardrails with Finance.
Design scalable operating models across regions and lead integration of acquired businesses, partnerships, and capabilities moving into EVERSANA MEDICAL.
Run the program office for EVERSANA MEDICAL’s evolution, support commercial diligence on acquisition targets, and maintain investor readiness through clean data, documented processes, and credible metrics.
Own the business systems roadmap with central IT and apply automation and AI to reduce manual work within security and compliance standards.