Senior Director, Business Operations & Growth Enablement

EVERSANA•Overland Park, KS

3d•$180,000 - $220,000

About The Position

The Senior Director, Business Operations & Growth Enablement is the operating partner to the President of EVERSANA MEDICAL and to leaders across Medical Affairs, Pharmacovigilance, Quality and Regulatory. The role leads Commercial Operations, Contracts and Business Operations, partnering with central commercial teams and functions including Finance, Legal, IT and Human Resources. It is responsible for strengthening the systems, processes, metrics and collaboration that support profitable growth, with an ambition of 20% or more annual growth or, at minimum, growth at the pace of the market. The leader works with service leaders to identify and address gaps in shared support, improve commercial and operational workflows, and establish transparent reporting and operating rhythms. The position oversees lead-to-close processes, Salesforce and business systems, RFx strategy and execution, contracting, renewals, pricing, forecasting, account growth, process excellence and integration of acquired businesses. It also develops the team, supports global scaling, and applies automation and AI within company security and compliance standards. The role reports to the President, EVERSANA MEDICAL. Travel may be required up to 20% to support clients, deal pursuits and global delivery hubs or as needed. The position is office-based; the work environment is usually moderately quiet, with frequent interruptions and multiple demands. Employees are frequently required to reach, grasp, stand and/or sit for long periods, walk, talk and hear, and occasionally lift or move up to 25 pounds.

Requirements

15 or more years of experience in life sciences services, pharma or SaaS.
Eight or more years leading commercial operations, revenue operations, contracting or business operations, including building and scaling processes, systems and metrics.
Hands-on command of Salesforce as a revenue system, including pipeline-stage design, dashboards, forecasting and data governance; experience leading a CRM cleanup or implementation.
Experience selecting and implementing contract-lifecycle technology and running renewals at scale.
Strong understanding of Pharmacovigilance, Medical Information, Medical Affairs, GxP Quality and Regulatory services and relevant obligations, including GVP, the ICH E2 series, 21 CFR Part 11 and quality agreements.
Track record of owning or co-owning a P&L or bookings target and closing multi-year, multi-million-dollar outsourcing deals.
Experience leading post-merger integration across commercial, contract, systems and process workstreams.
Experience scaling operations across regions, including offshore delivery and support teams.
Executive presence with C-suite clients, internal leaders and investors, and ability to influence across matrixed functions and earn the trust of scientific and clinical leaders.
Experience building and developing high-performing teams, including through change and integration.
Capabilities in process design and standardization; revenue systems, data governance and reporting; KPIs, forecasting and operating rhythms; contract and commercial risk governance; renewals; account planning; pricing; deal desk; RFx management; integration; change management; and cross-functional leadership.
Service-minded, collaborative and structured, with strong data-driven judgment, ownership, deal judgment and transparent communication.

Nice To Haves

Experience with quoting and contract-management tools.

Responsibilities

Partner with each service leader to identify shared-function challenges, create prioritized support plans, conduct monthly operating reviews and establish cross-service collaboration and escalation paths.
Establish Salesforce as the single source of truth for leads, pipeline, forecasts and bookings; define stages, data standards and governance, and build dashboards for leaders.
Coordinate lead-generation and conversion goals with business-unit and central commercial teams, and develop pre-sales processes, playbooks, qualification criteria and content resources.
Own the intake, qualification, bid/no-bid process, strategy, response management and follow-up for RFIs and RFPs; conduct win/loss reviews and track performance.
Scale the contracts function through capacity planning, shared intake, service levels and cycle-time targets; select and implement contract-lifecycle technology.
Maintain a live contract register and, with Legal, manage contract playbooks, approval authority and standard terms for relevant agreements.
Create a proactive renewals process with a rolling calendar, early client engagement, risk flags, pricing reviews and assigned owners.
Prioritize operational improvement initiatives and standardize end-to-end processes, including service catalogs, statements of work, deal-to-delivery handoffs, onboarding, change orders and invoicing readiness.
Provide service leaders with visibility into capacity, utilization and onshore/offshore delivery; drive adoption through training, tools and change management.
Define and maintain an EVERSANA MEDICAL scorecard, run weekly, monthly and quarterly operating reviews, own an integrated forecast, and provide board- and investor-ready reporting.
Co-own multi-year growth and annual operating plans; translate growth goals into models by service, segment and region, and track organic, cross-sell and acquired growth.
Support business development with qualification, pricing and proposals; commercialize new offerings and govern pricing, deal economics and margin guardrails.
Own strategic account growth planning, identify cross-service opportunities and support conversion of single-service clients into broader partnerships.
Maintain competitive and market intelligence and share it with service leaders for use in pursuits.
Design scalable operating models across regions and lead integration planning and execution for acquired businesses, partnerships and capabilities moving into EVERSANA MEDICAL.
Support commercial diligence on acquisition targets and keep business data, processes and metrics investor-ready.
Own the business systems roadmap with central IT and apply automation and AI to reduce manual work in reporting, contracting, renewals and handoffs.
Hire, coach and develop the team and build a service-oriented culture.