Senior Manager, Corporate Facilities Management 1
About The Position
The Senior Manager, Corporate Facilities Management oversees property operations and customer services across HKSTP’s portfolio, including office buildings, commercial facilities, co-living accommodation, and community spaces. The role drives operational excellence, smart facilities management, safety and crisis management, and continuous improvement to enhance service quality, efficiency, and asset value. The position provides strategic leadership and project management for smart innovation initiatives, digital transformation, new developments, renovations, and enhancement projects. It coordinates project, technical, IT, and operational teams; monitors departmental KPIs; and leads studies, market analyses, business proposals, reports, and management documentation. The role also oversees budgets, contracts, procurement, and contractor performance. The Senior Manager builds relationships with tenants, customers, and stakeholders, oversees service delivery and complaint handling, and develops responses to sensitive or community-related matters. It leads teams and contractor operations while overseeing quality assurance, policies and procedures, sustainability, emergency preparedness, risk management, and health and safety compliance. The role also initiates community events, engagement programmes, sustainability initiatives, and property technology innovations, and performs other duties and special assignments as directed by management.
Requirements
- Degree in Facilities and Property Management or another related discipline.
- At least 10 years of relevant working experience; experience with Grade-A commercial properties or large-scale complexes is preferred.
- At least 8 years of supervisory or managerial experience.
- Sensitivity to emerging facilities management models, smart facilities, and PropTech, with the ability to identify opportunities and drive and implement changes.
- Strong leadership and stakeholder management skills, including the ability to coordinate cross-functional teams, consultants, and contractors to deliver projects on time and cost-effectively.
Nice To Haves
- Professional qualification or eligibility to hold the Property Management Practitioner (Tier 1) Licence is highly preferred.
- Experience with Grade-A commercial properties or large-scale complexes is preferred.
- Higher education or professional qualifications with less experience may also be considered.
- High proficiency in written and spoken English and Chinese (Cantonese and Putonghua), with strong business and proposal writing skills preferred.
Responsibilities
- Oversee property operations and customer services across office buildings, commercial facilities, co-living accommodation, and community spaces.
- Drive operational excellence, smart facilities management, safety and crisis management programmes, and continuous improvement.
- Lead planning, coordination, and implementation of smart innovation, digital transformation, development, renovation, and enhancement projects.
- Coordinate cross-functional project, technical, IT, and operational teams to deliver projects aligned with business objectives and stakeholder expectations.
- Monitor departmental KPIs and performance targets, and lead strategic studies, market analyses, proposals, reports, and management documentation.
- Oversee budgets, contracts, procurement activities, and contractor performance to improve cost efficiency, service quality, and operational performance.
- Build relationships with tenants, customers, and key stakeholders; oversee professional and effective handling of enquiries, feedback, and complaints.
- Assess sensitive and community-related issues and formulate appropriate communication and response strategies.
- Lead contractor operations, quality assurance, policy and procedure development, sustainability initiatives, emergency preparedness, risk management, and health and safety compliance.
- Lead and develop teams to meet operational objectives while managing multiple priorities, schedules, and deadlines.
- Initiate and lead community events, engagement programmes, sustainability initiatives, and property technology innovations.
- Assess community concerns and operational impacts, implement responsive measures, and formulate strategies supporting business growth, sustainability goals, and stakeholder satisfaction.
- Perform other duties and special assignments as directed by management.
Benefits
- 5-day work week
- Attractive annual leave and additional special leave
- Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
- Professional training and career advancement opportunities
- Accessible to various bus service with network across different locations in HK
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What This Job Offers
Job Type
Full-time
Career Level
Senior
