Assistant Manager, Corporate Facilities Management

Hong Kong Science and Technology Parks Corporation • Island, KY

11d

About The Position

The Assistant Manager, Corporate Facilities Management assists in managing facilities management service providers to ensure effective and efficient facility operations across the Science Park and/or Innopark portfolio. The portfolio includes office buildings, commercial spaces, high-tech manufacturing and logistics centers, laboratories, commercial venues, R&D industrial buildings, and future developments.

The role covers space and business operations coordination, business and operational continuity, customer service enhancement, facilities and property health and safety, financial planning and monitoring, maintenance and improvement, and day-to-day operations such as cleaning and hygiene, security, concierge services, landscaping, signage, car park management, commercial area management, and community services.

The Assistant Manager demonstrates leadership and organizational skills, maintains operational standards, and ensures timely delivery under tight schedules. The role also initiates and manages property smart-technology projects and vibrant campaigns, handles sensitive events and community concerns, adapts operations flexibly, and responds to emergency tasks and non-office-hour operations. Other duties may be assigned by supervisors.

Requirements

• Bachelor's degree or above, preferably in Property Management, Facilities Management, Marketing, Event Management, Business Administration, or an equivalent field.
• At least 5 years of working experience in tenancy services, customer services, facilities management, or property management of commercial properties.
• Higher education or professional qualifications with less experience may also be considered.
• Strong interpersonal skills and a customer-service mindset when dealing with different levels of internal and external parties.
• Excellent communication, planning, organizational, management, and customer service skills.
• Self-motivated, confident, creative, and strongly committed to achieving excellence.
• Proficiency in written and spoken English and Chinese, including Putonghua.

Nice To Haves

• Experience overseeing soft-side operations in sizable commercial or industrial projects is preferable.

Responsibilities

• Assist in managing facilities management service providers to ensure effective and efficient facilities operations.
• Coordinate space and business operations and support business and operational continuity.
• Enhance customer service and oversee the health and safety of facilities and property.
• Support financial planning and monitoring, facilities maintenance and improvement, and day-to-day operations.
• Oversee or coordinate cleaning and hygiene, security control, concierge service, landscaping, signage, car park management, commercial area management, and community services.
• Maintain operational standards and ensure timely delivery under tight schedules.
• Initiate and manage property smart-technology projects and vibrant campaigns.
• Address sensitive events and community concerns and adjust operations flexibly.
• Handle emergency tasks and non-office-hour operations.
• Perform other duties as assigned by supervisors.

Benefits

• 5-day work week
• Attractive annual leave and additional special leave
• Medical benefits, including dental coverage and an annual check-up from Day 1, with extended coverage for dependents
• Professional training and career advancement opportunities
• Accessible bus services with networks across different locations in Hong Kong

What This Job Offers

• Job Type: Full-time
• Career Level: Manager