Senior Manager, Clinical Operations - New Verticals

Talkiatry•,

1d•$120,000 - $165,000

About The Position

Talkiatry is hiring a Senior Manager, Clinical Operations - New Verticals to build and manage new clinical programs from concept through scaled operations. The role covers pilots with external partners, operations for new lines of business, and support for the Care Management team. The person in this role will define how programs operate, launch them, measure their performance, determine whether they should scale, and establish operating models for sustainable growth. This is a hands-on builder-operator role focused on creating structure for programs that are still taking shape. The position is available remotely or in a hybrid capacity for candidates based in the New York City metropolitan area. The Senior Manager will work across Clinical, Operations, Data, Product, Engineering, and external partner teams, using practical workflows, metrics, lightweight tools, automation, and AI to support programs as they develop.

Requirements

4-6+ years of experience in consulting, operations, program management, or implementation.
A builder-operator mindset, including comfort with hands-on workflow details and broader operating systems, and the ability to create structure in ambiguous environments.
Ability to map patient and team journeys, define ownership and decision points, reduce unnecessary handoffs, and design workflows that remain clear as volume and complexity increase.
Ability to write standard operating procedures and job aids for daily team use, explain complex processes simply, support adoption, and update operating models based on experience.
Fluency with metrics, dashboards, and spreadsheets.
Ability to define success measures before launch, monitor leading and lagging indicators, and use results to determine whether a program should stop, change, or scale.
Ability to work effectively with clinical leaders, operations teams, technical partners, and external organizations, turning differing perspectives into clear workflows, decisions, and accountable owners while respecting clinical judgment and operational constraints.

Nice To Haves

Moderate SQL experience.
Experience in healthcare, behavioral health, or another regulated, high-growth environment.
Experience in a fast-paced, high-growth company that has demonstrated scale.

Responsibilities

Build new clinical programs from concept through launch, establish workflows and operating rhythms, evaluate early results, and turn effective pilots into repeatable models.
Design end-to-end workflows with Clinical and Operations, and document standard operating procedures and job aids.
Define EMR workflows and create dashboards that show program performance, service levels, volume, and risks.
Use practical automation and AI to streamline early operations when useful, particularly before dedicated product capabilities are available.
Work with internal teams and external partners to define pilot scope, patient journeys, responsibilities, handoffs, success measures, and launch plans.
Monitor patient and operational outcomes for partnership pilots, identify drivers of performance, and recommend whether to stop, adjust, or scale partnerships.
Partner with Data, Product, Engineering, Clinical, and Operations to strengthen systems as programs mature.
Support the Senior Director in managing and improving the Care Management program.
Help define a scalable Care Management model for assessing case complexity, routing work, setting service levels, balancing capacity, and measuring impact.