Manager, New Verticals - Pharmacy Strategy & Operations
About The Position
The Manager on DoorDash’s Pharmacy Strategy & Operations team will own the growth and merchant engine for its pharmacy business. This individual will build and execute go-to-market plans to onboard pharmacy merchants, grow their volume, and retain them, while partnering with Product, Engineering, Partnerships, Marketing, Finance, Legal, and New Verticals platform teams. The role turns pharmacy growth opportunities into repeatable operating motions by planning and launching go-to-market programs, pitching and negotiating with merchants, and shaping communications to returning customers. The Manager monitors merchant performance, identifies funnel gaps, develops operating plans from targets, and drives measurable outcomes. The role calls for strong commercial judgment and analytical skills, including the ability to move between merchant-level details and business economics, develop prioritization frameworks, and model scenarios. SQL and data visualization experience are a plus. The position reports to the GM of Pharmacy S&O and is an individual-contributor role, with the opportunity to build a team in the future. The work includes strategy development, dashboard and metric ownership, financial and operational analysis, experimentation, AI-enabled automation and prototyping, and cross-functional leadership.
Requirements
- 6–8+ years of experience in a highly analytical, cross-functional environment such as technology, e-commerce, operations, strategy, consulting, banking, or a related field.
- Completed bachelor’s degree.
- Strong analytical ability, including comfort using SQL, building models, and creating tools to improve outcomes.
- Ability to use AI tools such as Claude, Cursor, Gemini, or Copilot to identify and automate repeatable tasks.
- Ability to work across strategic and detailed operational levels.
- Persuasive communication skills, including the ability to pitch and negotiate with senior merchant stakeholders and align internal partners.
- Comfort with ambiguity, rapid change, and an entrepreneurial environment.
- Ownership mindset, bias for action, and ability to build from the ground up.
Nice To Haves
- Merchant-facing experience.
- Healthcare or pharmacy experience.
- Experience with SQL and data visualization tools.
- MBA.
Responsibilities
- Develop strategies to serve Dashers, merchants, and consumers across the marketplace.
- Own performance dashboards and manage weekly metrics to drive high-quality operations.
- Build models using Excel and SQL to evaluate the economic, operational, and strategic costs and benefits of programs and experiments.
- Turn strategies into operational experiments, product features, and new tooling that produce measurable outcomes.
- Use AI tools to automate manual processes, build prototypes, develop product visions, and share learnings with the team.
- Partner with and influence cross-functional teams, including growth, quality, finance, product, and engineering, to deliver initiatives.
- Build and execute go-to-market programs to onboard pharmacy merchants, grow their volume, and retain them.
- Pitch and negotiate with merchants and shape communications to returning customers about pharmacy on DoorDash.
- Monitor pharmacy merchant performance, identify funnel gaps, and determine growth opportunities.
- Turn business targets into operating plans and measurable results.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off and paid sick leave
- Medical, dental, and vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
- Flexible paid time off/vacation for salaried roles
- Wellness expense reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
